diff --git a/msteams-platform/feedback.md b/msteams-platform/feedback.md index 4fa392b6911..cdf00885af1 100644 --- a/msteams-platform/feedback.md +++ b/msteams-platform/feedback.md @@ -16,7 +16,18 @@ Use **Azure Admin Center** or **Microsoft 365 Admin Center** for any **business- |:------------|:------------| | **Microsoft Teams product issues and failures** | If you have a Premier support contract for :::image type="icon" source="assets/icons/microsoft-icon.png"::: Microsoft 365, visit the Microsoft 365 Admin Center and use the Support menu to [open a service request](https://admin.microsoft.com/). | | **Azure help and support** | If you have a paid Azure subscription, visit the Azure Admin Center to [open a ticket](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportreq). | -| **General questions about Teams** | If you have general questions on Teams, submit your questions on :::image type="icon" source="assets/icons/microsoft-icon.png"::: [Microsoft Teams Community](https://answers.microsoft.com/msteams/forum).| +| **General questions about Teams** | If you have general questions on Teams, submit your questions on :::image type="icon" source="assets/icons/microsoft-icon.png"::: [Microsoft Teams Community](https://answers.microsoft.com/). Search for msteams forum in the **Search the community** box.| + +## Developer support channels + +To inquire about general questions related to Copilot and Copilot samples use the following community groups. Use the [Microsoft 365 Admin Center](https://admin.microsoft.com/Adminportal/Home#/homepage) for any business-critical issues that need SLA (service level agreement) based support and [Microsoft Q&A](/answers/tags/466/copilot-m365-development) for general questions. + +| **Support channel category** | **Channel** | +|:------------|:------------| +| Microsoft 365 Copilot service issues, development issues, and limited advisory support. | If you have a Premier/Unified support agreement for Microsoft 365, visit the [Microsoft 365 Admin Center](https://admin.microsoft.com/Adminportal/Home#/homepage) and use the Support menu to open a service request. | +| General questions about Microsoft 365 Copilot | If you have general questions on Microsoft 365 Copilot, submit your questions on [Microsoft Q&A](/answers/tags/466/copilot-m365-development). | +| Developer community help | [Microsoft Q&A](/answers/) exists as the home of technical questions and answers for Microsoft products. Use the [Microsoft 365 Copilot Development](/answers/tags/466/copilot-m365-development.html) tag to post questions, connect with other developers, and submit answers. | +| Extensibility samples | Submit issues and ask general questions related to samples using the respective Microsoft 365 Copilot [extensibility samples](/microsoft-365-copilot/extensibility/samples) GitHub repositories. | ## Developer community help @@ -40,8 +51,8 @@ Submit issues and ask general questions related to SDK and samples using the com | **Community channel** | **Contact** | |:----------------------|:------------| | **Platform outages** | Check if your issue is already raised on [Teams platform outages](https://aka.ms/TeamsPlatform/Outages) before you raise one. | -| **Samples** | Submit issues with samples to respective [Microsoft Teams Samples](https://github.com/OfficeDev/Microsoft-Teams-Samples) repository.| -| **Teams Toolkit or TeamsFx SDK and CLI issues** | | +| **Samples** | | | | **Bot and Message extension SDK issues or suggestions** | Submit issues and feature requests to the SDK repository for your bot's language ([C#](https://github.com/Microsoft/botbuilder-dotnet/), [JavaScript](https://github.com/Microsoft/botbuilder-js), or [Python](https://github.com/Microsoft/botbuilder-python)). Post How-to questions at [Stack Overflow](https://stackoverflow.com/questions/tagged/botframework%20microsoft-teams) using the `botframework` and `microsoft-teams` tag. | | **Tabs (TeamsJS) issues or suggestions** | Submit issues and feature requests to the [Microsoft Teams JavaScript client library (TeamsJS)](https://github.com/OfficeDev/microsoft-teams-library-js/issues) for tabs. Use the `microsoft-teams` tag to post how-to questions about TeamsJS at [Stack Overflow](https://stackoverflow.com/questions/tagged/microsoft-teams). | | **Live Share SDK issues or suggestions** | Submit issues and feature requests to the SDK repository for [Live Share SDK](https://github.com/microsoft/live-share-sdk). Use the `live-share` and `microsoft-teams` tag to post how-to questions about the SDK at [Stack Overflow](https://stackoverflow.com/questions/tagged/live-share+microsoft-teams). | @@ -52,8 +63,8 @@ Submit documentation feedback or updates using the community help channels. | **Community channel** | **Contact** | |:--------------------------|:--------------------------| -| **Documentation issues** | To open an issue on the [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository, select **Open a documentation issue** in the **Platform Docs feedback** section available at the footer of the documentation.

:::image type="content" source="assets/images/platform-docs-feedback.png" alt-text="Screenshot shows the option to open a documentation issue for platfrom docs.":::

You can also select whether the article was helpful or not on the article’s page. Select :::image type="icon" source="assets/icons/feedback-icon.png" border="false"::: **Feedback** in the upper-right corner of the article. Select **Yes** or **No**, provide additional context in the text field and select **Submit**.
:::image type="content" source="assets/images/community-feedback.png" alt-text="Screenshot shows the feedback option in the article.":::
If you want to provide additional feedback, you can reach out to the community help through [Microsoft Q&A](#developer-community-forums).| -|**Documentation updates**|Select **Edit** at the top right of the article you want to update, and submit a pull request to the :::image type="icon" source="assets/icons/GitHub-icon.png"::: [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository.
:::image type="content" source="assets/images/community-feedback-edit.png" alt-text="edit option":::| +| **Documentation issues** || +|**Documentation updates**| | ### Feature request and general help @@ -67,4 +78,5 @@ Suggest a feature or vote up existing feature requests. ## See also -[TeamsJS library reference](/javascript/api/overview/msteams-client) +* [TeamsJS library reference](/javascript/api/overview/msteams-client) +* [Microsoft 365 Copilot reference](/microsoft-365-copilot/microsoft-365-copilot-overview)