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The Deep link to navigate to a chat is not working on the android client. #11512

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ungsdev opened this issue Aug 23, 2024 · 8 comments
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bug teams-developer-support Question related to extensibility (Bot, ME, Tab) would be marked under this label

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@ungsdev
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ungsdev commented Aug 23, 2024

Steps to reproduce

  1. Open the Teams android client (tested on Samsung Galaxy S21).
  2. Click on the deep link to navigate to a chat that created using the method suggested in the official documentation.
  3. Instead of navigate to the chat, a message saying "No tab available" is displayed.

Expected behavior

It navigates to the chat successfully.

Actual behavior

Instead of navigating to the chat, a message saying "No tab available" is displayed.

Error details

This issue started occurring suddenly within the last week, even though it was working fine before. I suspect that a recent update might have caused this bug.

P.S. - The displayed message is translated from the Korean "탭이 없습니다" to English, so it may not be the exact message. Thank you for your understanding :)

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Hi ungsdev! Thank you for bringing this issue to our attention. We will investigate and if we require further information we will reach out in one business day. Please use this link to escalate if you don't get replies.

Best regards, Teams Platform

@ungsdev ungsdev changed the title The Deep link to navigate to a chat is not working on the mobile client. The Deep link to navigate to a chat is not working on the android client. Aug 23, 2024
@ungsdev
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ungsdev commented Aug 23, 2024

Additionally, I tested that it works correctly on desktop, web, and iOS clients.

@Prasad-MSFT Prasad-MSFT self-assigned this Aug 23, 2024
@Prasad-MSFT Prasad-MSFT added teams-developer-support Question related to extensibility (Bot, ME, Tab) would be marked under this label and removed needs-triage 🔍 labels Aug 23, 2024
@Prasad-MSFT
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@ungsdev, thanks for raising your issue. We will check this at our end and will get back to you.
Just for confirmation, you are using below deep link URL right? and is it a group chat?
https://teams.microsoft.com/l/chat/<chatId>/conversations

@ungsdev
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ungsdev commented Aug 23, 2024

@Prasad-MSFT, thanks for reply. Yes. I use below deep link url. and it is a group chat.
https://teams.microsoft.com/l/chat/19:[email protected]/conversations

@ungsdev, thanks for raising your issue. We will check this at our end and will get back to you. Just for confirmation, you are using below deep link URL right? and is it a group chat? https://teams.microsoft.com/l/chat/<chatId>/conversations

@Prasad-MSFT
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@ungsdev, we are able to repro this issue in Mobile (Android)Teams version.
image

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We have raised a bug for the same and engineering team is looking into it. We will inform you once we get any further update. Thanks!

@ungsdev
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ungsdev commented Sep 23, 2024

@Prasad-MSFT Sorry to bother you, but this issue has been ongoing for over a month, so I wanted to check in again. Is there any updates or progress on this issue? Thank you.

@RaccoonTV
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I am experiencing the same issue. I would like to know when it will be resolved.

@ChetanSharma-msft
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Hello Everyone,
Sorry for delay in response.

We have raised the bug and informed engineering team and actively following on it.
Currently we do not have exact ETA to share but will let you know once it is fixed.

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