You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
I show a message to the user and ask if they have the requirements or not and it goes to the operator in both cases. But regardless of the user's selection, it is shown as if the user selected the yes option.
When you select the no button, you say yes and transfer it to the operator, instead of saying no.
reacted with thumbs up emoji reacted with thumbs down emoji reacted with laugh emoji reacted with hooray emoji reacted with confused emoji reacted with heart emoji reacted with rocket emoji reacted with eyes emoji
-
I have an error and I would like help.
I show a message to the user and ask if they have the requirements or not and it goes to the operator in both cases. But regardless of the user's selection, it is shown as if the user selected the yes option.
When you select the no button, you say yes and transfer it to the operator, instead of saying no.
Below Json of the
function:
[
{
"_id": "NVaCaZp6k",
"type": "text",
"content": {
"text": "",
"html": "<div style="background-color: #00C3CD; color: #FFFFFF; padding: 15px; border-radius: 15px; line-height: 20px; width: 330px;">\n
Para procesar tu solicitud de línea debes contar con los siguientes requisitos:
\n\n- Planilla de solicitud del servicio (en formato PDF)
\n- Cédula de identidad del solicitante (en formato PDF)
\n - Número de teléfono Cantv cercano a tu hogar (menos de 50 metros)
\n
\nImportante: es indispensable el llenado de todos los campos de la planilla para tramitar tu solicitud
\n\n"
}
},
{
"_id": "aGrMYUmdp",
"type": "buttons",
"content": {
"text": "",
"buttons_options": {
"message": "Dispone de los requisitos?",
"btn_title": "Requisito"
},
"buttons": [
{
"_id": "dXrBNt0JK",
"type": "updatechat",
"content": {
"name": "Si",
"payload": "transferToOperator",
"payload_message": "Aguarde en línea pronto será atendido por un Asesor."
}
},
{
"_id": "R68liAuxi",
"type": "updatechat",
"content": {
"name": "No",
"payload": "transferToOperator",
"payload_message": "Aguarde en línea pronto será atendido por un Asesor."
}
}
]
}
}
]
Beta Was this translation helpful? Give feedback.
All reactions