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LiveEngage-Agent-Metrics-API

See LP developer site for API docs and guides: https://developers.liveperson.com/documents.html

NodeJS - Agent Metrics API Example

This is a basic example of how to connect to the Agent Metrics API in NodeJS by using the request module. The example shows how you can get the Agent's current status in LiveEngage, and how to get a summary on the current state of the contact center. In order to run this example you will need to update the js file with your Agent Metrics API credentials.

In order to run these examples, you will need to install the request module. To install the module just run:

npm install request

Postman Collection - Agent Metrics API Example

This is a basic example of how to connect to the Agent Metrics API in Postman. The collection contains 3 request that show how to:

  • Get the domain of your account for this API
  • Call the status method
  • Call the summary method

To import this collection, just download the json file, and inside Postman, click on the import button, and select that file.