Reported issue with logging in

[mialondon]

As reported via email this week:

I'm having trouble logging into the LibCrowds playbill site. I hope the following information will help you identify what the problem might be.

When I try signing in to the playbills crowdsourcing website I get an 'internal server error', something is broken message.

I've tried both logging in and signing over a week or so in and get the same message.
When I click on the Discussions thread my name 'Kathryn' is in the top right corner...
I do seem to be able to review / amend playbills but only as an external user, not via my account, so I'm not sure if my changes have gone through.

[mialondon]

@harryjmoss do you have any notes on how you fixed this for her? And are there any outstanding issues to be resolved?

[harryjmoss]

I updated pybossa to the latest release on the backend server (the existing version was over a year old) - Kathryn is now able to log in but it looks like it could have been a compatibility issue with the 'ecosia' browser, although I can't find any reference to it myself that isn't just an alternative search engine.

[mialondon]

Someone else has reported this issue too, I've asked for more info to try and figure it out.

@harryjmoss how does one access the backend database? If I can work that out I could go poking around for myself.