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Tickets.lua
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Tickets.lua
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--This file is part of Game Master Genie.
--Copyright 2011-2014 Chocochaos
--Game Master Genie is free software: you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, version 3 of the License.
--Game Master Genie is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
--You should have received a copy of the GNU General Public License along with Game Master Genie. If not, see <http://www.gnu.org/licenses/>.
GMGenie.Tickets = {};
-- config
GMGenie.Tickets.perPage = 10;
-- vars
GMGenie.Tickets.pages = 1;
GMGenie.Tickets.tickets = 0;
GMGenie.Tickets.onlineTickets = 0;
GMGenie.Tickets.currentPage = 1;
GMGenie.Tickets.currentTicket = { ["num"] = 0, ["ticketId"] = 0, ['name'] = "", ["message"] = "" };
GMGenie.Tickets.order = "ticketId";
GMGenie.Tickets.ascDesc = false;
GMGenie.Tickets.messageOpen = false;
GMGenie.Tickets.done = 0;
GMGenie.Tickets.syncList = {};
GMGenie.Tickets.loadingOnline = false;
--GMGenie.Tickets.Colours = { ["onlineUnread"] = "ffbfbfff", ["onlineRead"] = "ffffffff", ["offlineUnread"] = "ff5f5f80", ["offlineRead"] = "ff808080" };
GMGenie.Tickets.Colours = { ["current"] = "ffffffff", ["onlineUnread"] = "ffbfbfff", ["onlineRead"] = "ff5f5f7f", ["offlineUnread"] = "ffff0000", ["offlineRead"] = "ff7f0000" };
-- ticket list
GMGenie.Tickets.list = {};
GMGenie.Tickets.read = {};
GMGenie.Tickets.idToNum = {};
function GMGenie.Tickets.onLoad()
Chronos.scheduleRepeating('ticketrefresh', 60, GMGenie.Tickets.refresh);
GMGenie.Tickets.refresh();
GMGenie.Tickets.done = GMGenie_SavedVars.ticketsDone;
end
-- refresh ticket list & schedule next refresh
function GMGenie.Tickets.refresh()
if not GMGenie.Tickets.tempList then
-- create empty list
GMGenie.Tickets.tempList = {};
GMGenie.Tickets.idToNum = {};
GMGenie.Tickets.tickets = 0;
GMGenie.Tickets.onlineTickets = 0;
GMGenie.Tickets.loadingOnline = false;
-- get ticket list
SendChatMessage(".ticket list", "GUILD");
-- schedule next refresh
Chronos.scheduleByName('ticketreupdate', 3, GMGenie.Tickets.update);
elseif GMGenie.Tickets.loadingOnline then
SendChatMessage(".ticket onlinelist", "GUILD");
Chronos.scheduleByName('ticketreupdate', 3, GMGenie.Tickets.update);
end
end
-- add ticket from chat list to the addon list
function GMGenie.Tickets.listTicket(ticketId, name, createStr, createStamp, lastModifiedStr, lastModifiedStamp)
local ticketInfo = { ["ticketId"] = ticketId, ["name"] = name, ["createStr"] = createStr, ["createStamp"] = createStamp, ["lastModifiedStr"] = lastModifiedStr, ["lastModifiedStamp"] = lastModifiedStamp, ["assignedTo"] = "", ['online'] = GMGenie.Tickets.loadingOnline };
if GMGenie.Tickets.tempList and not GMGenie.Tickets.idToNum[ticketId] and not GMGenie.Tickets.loadingOnline then
-- add to temp list if page is being refreshed
table.insert(GMGenie.Tickets.tempList, ticketInfo);
GMGenie.Tickets.tickets = GMGenie.Tickets.tickets + 1;
GMGenie.Tickets.idToNum[ticketId] = GMGenie.Tickets.tickets;
elseif GMGenie.Tickets.tempList and GMGenie.Tickets.loadingOnline then
GMGenie.Tickets.onlineTickets = GMGenie.Tickets.onlineTickets + 1;
if GMGenie.Tickets.idToNum[ticketId] then
GMGenie.Tickets.tempList[GMGenie.Tickets.idToNum[ticketId]] = ticketInfo;
else
table.insert(GMGenie.Tickets.tempList, ticketInfo);
GMGenie.Tickets.tickets = GMGenie.Tickets.tickets + 1;
GMGenie.Tickets.idToNum[ticketId] = GMGenie.Tickets.tickets;
end
end
-- if no new tickets come in the chat for 1 second, update the list
Chronos.scheduleByName('ticketreupdate', 0.25, GMGenie.Tickets.update);
end
-- set assignedTo for a ticket
function GMGenie.Tickets.setAssigned(ticketId, assignedTo)
-- ticket list currently being refreshed or not?
if GMGenie.Tickets.tempList and GMGenie.Tickets.idToNum[ticketId] then
GMGenie.Tickets.tempList[GMGenie.Tickets.idToNum[ticketId]]["assignedTo"] = assignedTo;
elseif GMGenie.Tickets.idToNum[ticketId] then
GMGenie.Tickets.list[GMGenie.Tickets.idToNum[ticketId]]["assignedTo"] = assignedTo;
else
Chronos.schedule(0.2, GMGenie.Tickets.setAssigned, ticketId, assignedTo);
end
end
-- update ticket list
function GMGenie.Tickets.update()
-- Check onlines too?
if not GMGenie.Tickets.loadingOnline then
GMGenie.Tickets.loadingOnline = true;
GMGenie.Tickets.refresh();
else
GMGenie.Tickets.loadingOnline = false;
-- move temp list to current list and empty temp list
if GMGenie.Tickets.tempList then
GMGenie.Tickets.list = GMGenie.Tickets.tempList;
GMGenie.Tickets.tempList = nil;
end
-- calc number of pages
if GMGenie_SavedVars.showOfflineTickets then
GMGenie.Tickets.pages = math.ceil(GMGenie.Tickets.tickets / GMGenie.Tickets.perPage);
else
GMGenie.Tickets.pages = math.ceil(GMGenie.Tickets.onlineTickets / GMGenie.Tickets.perPage);
end
-- allways at least 1 page
if GMGenie.Tickets.pages < 1 then
GMGenie.Tickets.pages = 1;
end
-- does the page currently being viewed still exist?
if GMGenie.Tickets.currentPage > GMGenie.Tickets.pages then
GMGenie.Tickets.currentPage = GMGenie.Tickets.pages;
end
-- order ticket list
GMGenie.Tickets.sort();
end
end
-- change ordering for ticket list
function GMGenie.Tickets.changeOrder(order)
if GMGenie.Tickets.order == order then
if GMGenie.Tickets.ascDesc then
GMGenie.Tickets.ascDesc = false;
else
GMGenie.Tickets.ascDesc = true;
end
else
GMGenie.Tickets.order = order;
GMGenie.Tickets.ascDesc = false;
end
GMGenie.Tickets.currentPage = 1;
GMGenie.Tickets.sort();
end
-- order ticket list
function GMGenie.Tickets.sort()
if GMGenie.Tickets.ascDesc then
table.sort(GMGenie.Tickets.list, function(a, b) return a[GMGenie.Tickets.order] > b[GMGenie.Tickets.order] end);
else
table.sort(GMGenie.Tickets.list, function(a, b) return a[GMGenie.Tickets.order] < b[GMGenie.Tickets.order] end);
end
-- update idToNum table
GMGenie.Tickets.idToNum = {};
for ticketNum, ticketInfo in ipairs(GMGenie.Tickets.list) do
GMGenie.Tickets.idToNum[ticketInfo["ticketId"]] = ticketNum;
end
-- update the ticket window
GMGenie.Tickets.updateView();
end
-- update the ticket window
function GMGenie.Tickets.updateView()
-- Page x of y (z tickets)
local offlineCount = GMGenie.Tickets.tickets - GMGenie.Tickets.onlineTickets;
local plural = { ["total"] = "s", ["online"] = "s", ["offline"] = "s" };
if GMGenie.Tickets.onlineTickets == 1 then
plural["online"] = "";
end
if offlineCount == 1 then
plural["offline"] = "";
end
if GMGenie.Tickets.tickets == 1 then
plural["total"] = "";
end
GMGenie_Tickets_Main_Info_Text:SetText(GMGenie.Tickets.tickets .. " ticket" .. plural["total"] .. " (|c" .. GMGenie.Tickets.Colours["onlineUnread"] .. GMGenie.Tickets.onlineTickets .. " online,|r |c" .. GMGenie.Tickets.Colours["offlineUnread"] .. offlineCount .. " offline|r), " .. GMGenie.Tickets.done .. " done");
GMGenie_Tickets_Main_Info_Page:SetText("Page " .. GMGenie.Tickets.currentPage .. " of " .. GMGenie.Tickets.pages);
GMGenie_Hud_Tickets:SetText("Tickets (|c" .. GMGenie.Tickets.Colours["onlineUnread"] .. GMGenie.Tickets.onlineTickets .. "|r / |c" .. GMGenie.Tickets.Colours["offlineUnread"] .. offlineCount .. "|r)");
-- previous page
if (GMGenie.Tickets.currentPage == 1) then
GMGenie_Tickets_Main_Previous:Disable();
else
GMGenie_Tickets_Main_Previous:Enable();
end
-- next page
if (GMGenie.Tickets.currentPage == GMGenie.Tickets.pages) then
GMGenie_Tickets_Main_Next:Disable();
else
GMGenie_Tickets_Main_Next:Enable();
end
-- start and end of the list on the current page
local minTicket = 1 + ((GMGenie.Tickets.currentPage - 1) * GMGenie.Tickets.perPage);
local maxTicket = GMGenie.Tickets.currentPage * GMGenie.Tickets.perPage;
local num = 1;
local i = 0;
-- reset num
GMGenie.Tickets.currentTicket["num"] = 0;
-- loop through tickets
for ticketNum, ticketInfo in ipairs(GMGenie.Tickets.list) do
-- Show ticket?
if ticketInfo["online"] or GMGenie_SavedVars.showOfflineTickets then
i = i + 1;
if i >= minTicket and i <= maxTicket then
-- colour in list
local colour;
if ticketInfo["ticketId"] == GMGenie.Tickets.currentTicket["ticketId"] then
colour = GMGenie.Tickets.Colours["current"];
else
if GMGenie.Tickets.read[ticketInfo["ticketId"]] then
if ticketInfo["online"] then
colour = GMGenie.Tickets.Colours["onlineRead"];
else
colour = GMGenie.Tickets.Colours["offlineRead"];
end
else
if ticketInfo["online"] then
colour = GMGenie.Tickets.Colours["onlineUnread"];
else
colour = GMGenie.Tickets.Colours["offlineUnread"];
end
end
end
-- set ticket info
getglobal("TicketStatusButton" .. num .. "_ticketId"):SetText("|c" .. colour .. ticketInfo["ticketId"] .. "|r");
getglobal("TicketStatusButton" .. num .. "_name"):SetText("|c" .. colour .. ticketInfo["name"] .. "|r");
getglobal("TicketStatusButton" .. num .. "_createStr"):SetText("|c" .. colour .. ticketInfo["createStr"] .. "|r");
getglobal("TicketStatusButton" .. num .. "_lastModifiedStr"):SetText("|c" .. colour .. ticketInfo["lastModifiedStr"] .. "|r");
getglobal("TicketStatusButton" .. num .. "_assignedTo"):SetText("|c" .. colour .. ticketInfo["assignedTo"] .. "|r");
getglobal("TicketStatusButton" .. num):Show();
getglobal("TicketStatusButton" .. num).ticketId = ticketInfo["ticketId"];
-- number on the ticket window
num = num + 1;
end
end
end
if num <= GMGenie.Tickets.perPage then
for num = num, GMGenie.Tickets.perPage do
getglobal("TicketStatusButton" .. num):Hide();
end
end
end
-- next page
function GMGenie.Tickets.goToNext()
if GMGenie.Tickets.currentPage < GMGenie.Tickets.pages then
GMGenie.Tickets.currentPage = GMGenie.Tickets.currentPage + 1;
GMGenie.Tickets.updateView();
end
end
-- previous page
function GMGenie.Tickets.goToPrevious()
if GMGenie.Tickets.currentPage > 1 then
GMGenie.Tickets.currentPage = GMGenie.Tickets.currentPage - 1;
GMGenie.Tickets.updateView();
end
end
-- mark ticket as read
function GMGenie.Tickets.markAsRead(ticketId)
GMGenie.Tickets.read[ticketId] = true;
GMGenie.Tickets.updateView();
end
-- mark ticket as unread
function GMGenie.Tickets.markAsUnread(ticketId)
GMGenie.Tickets.ReadTickets[ticketId] = false;
end
function GMGenie.Tickets.isOpen()
local frame = GMGenie_Tickets_Main;
if (frame) then
return frame:IsVisible();
end
end
-- hide or show ticket window
function GMGenie.Tickets.toggle(showOffline)
if GMGenie.Tickets.isOpen() then
-- hide window
GMGenie_Tickets_Main:Hide();
else
if showOffline and not GMGenie_SavedVars.showOfflineTickets then
GMGenie.Tickets.toggleOfflineTickets();
end
-- refresh ticket list and initiate auto-refresh
GMGenie.Tickets.onLoad();
-- show window
GMGenie_Tickets_Main:Show();
end
end
-- load ticket
function GMGenie.Tickets.loadTicket(ticketId, num)
if (GMGenie.Tickets.currentTicket["ticketId"] and GMGenie.Tickets.currentTicket["ticketId"] == ticketId) then
GMGenie.Tickets.close();
return;
else
if GMGenie.Tickets.idToNum[ticketId] then
if GMGenie.Tickets.list[GMGenie.Tickets.idToNum[ticketId]]["name"] then
-- update current ticket
GMGenie.Tickets.currentTicket = { ["num"] = num, ["ticketId"] = ticketId, ["name"] = GMGenie.Tickets.list[GMGenie.Tickets.idToNum[ticketId]]["name"], ["comment"] = "", ["message"] = "Loading..." };
-- set title and loading text
GMGenie_Tickets_View_Title_Text:SetText(GMGenie.Tickets.currentTicket["name"] .. "'s Ticket");
GMGenie.Tickets.showMessage();
-- hide reading frame UNUSED ATM
--GMGenie_Tickets_View_Ticket_Reading:Hide();
-- get ticket
SendChatMessage(".ticket viewid " .. ticketId, "GUILD");
-- open spy
if GMGenie_SavedVars.useSpy then
GMGenie.Spy.spy(GMGenie.Tickets.currentTicket["name"]);
end
-- mark as read
GMGenie.Tickets.markAsRead(ticketId);
-- toggle frame
GMGenie_Tickets_View:Show();
if GMGenie_SavedVars.swapTicketWindows then
GMGenie.Tickets.toggle();
end
-- chronos schedule and send message
Chronos.scheduleRepeating('ticketSync', 30, GMGenie.Tickets.sync);
GMGenie.Tickets.sync();
GMGenie.Tickets.displaySync()
return;
end
end
end
Chronos.schedule(0.2, GMGenie.Tickets.loadTicket, ticketId, num);
end
function GMGenie.Tickets.displaySync()
local names = {};
local num = 0;
for name, ticketId in pairs(GMGenie.Tickets.syncList) do
if tonumber(ticketId) == tonumber(GMGenie.Tickets.currentTicket["ticketId"]) then
table.insert(names, name);
num = num + 1;
end
end
if num > 0 then
local text = "";
for index, name in ipairs(names) do
text = text .. name;
if index == (num - 1) then
text = text .. " and ";
elseif index < (num - 1) then
text = text .. ", ";
end
end
GMGenie_Tickets_View_Sync_Names:SetText(text);
GMGenie_Tickets_View_Ticket:SetHeight(150);
GMGenie_Tickets_View_Ticket_Frame:SetHeight(150);
GMGenie_Tickets_View_Ticket_Frame_Text:SetHeight(150);
GMGenie_Tickets_View_Sync:Show();
else
GMGenie_Tickets_View_Ticket:SetHeight(173);
GMGenie_Tickets_View_Ticket_Frame:SetHeight(173);
GMGenie_Tickets_View_Ticket_Frame_Text:SetHeight(173);
GMGenie_Tickets_View_Sync:Hide();
end
end
function GMGenie.Tickets.sync()
SendAddonMessage("GMGenie_Sync", GMGenie.Tickets.currentTicket["ticketId"], "GUILD");
end
function GMGenie.Tickets.syncMessage(name, ticketId)
if UnitName("player") ~= name then
if not (GMGenie.Tickets.syncList[name] and GMGenie.Tickets.syncList[name] == ticketId) then
GMGenie.Tickets.syncList[name] = ticketId;
if ticketId == 0 then
Chronos.unscheduleByName('ticketSync' .. name);
else
Chronos.scheduleByName('ticketSync' .. name, 35, GMGenie.Tickets.syncMessage, name, 0);
end
GMGenie.Tickets.displaySync();
else
Chronos.scheduleByName('ticketSync' .. name, 35, GMGenie.Tickets.syncMessage, name, 0);
end
end
end
function GMGenie.Tickets.loadComment(comment)
GMGenie.Tickets.currentTicket["comment"] = comment;
GMGenie.Tickets.showMessage();
end
function GMGenie.Tickets.showMessage()
GMGenie_Tickets_View_Ticket_Frame_Text:SetText(GMGenie.Tickets.currentTicket["message"]);
GMGenie_Tickets_View_Comment:SetText(GMGenie.Tickets.currentTicket["comment"]);
end
function GMGenie.Tickets.close()
if GMGenie.Spy.currentRequest["name"] == GMGenie.Tickets.currentTicket["name"] then
GMGenie_Spy_InfoWindow:Hide();
end
SendAddonMessage("GMGenie_Sync", "0", "GUILD");
Chronos.unscheduleRepeating('ticketSync');
GMGenie_Tickets_View:Hide();
GMGenie.Tickets.currentTicket = { ["num"] = 0, ["ticketId"] = 0, ['name'] = "" };
if GMGenie_SavedVars.swapTicketWindows then
GMGenie.Tickets.toggle();
end
GMGenie.Tickets.updateView();
end
-- read ticket
function GMGenie.Tickets.readTicket(ticketId, message)
if GMGenie.Tickets.currentTicket["ticketId"] == ticketId then
GMGenie.Tickets.currentTicket["message"] = message;
GMGenie.Tickets.showMessage();
return true;
end
return false;
end
-- set comment
function GMGenie.Tickets.comment(ticketId, comment)
if GMGenie.Tickets.currentTicket["ticketId"] == ticketId then
GMGenie.Tickets.currentTicket["comment"] = comment;
GMGenie.Tickets.showMessage();
return true;
end
return false;
end
--add line to ticket
function GMGenie.Tickets.addLine(message)
GMGenie.Tickets.currentTicket["message"] = GMGenie.Tickets.currentTicket["message"] .. "\n" .. message;
GMGenie.Tickets.showMessage();
end
function GMGenie.Tickets.delete()
SendChatMessage(".ticket close " .. GMGenie.Tickets.currentTicket["ticketId"], "GUILD");
SendChatMessage(".ticket del " .. GMGenie.Tickets.currentTicket["ticketId"], "GUILD");
GMGenie.Tickets.done = GMGenie.Tickets.done + 1;
GMGenie_SavedVars.ticketsDone = GMGenie.Tickets.done;
local offlineCount = GMGenie.Tickets.tickets - GMGenie.Tickets.onlineTickets;
GMGenie.Tickets.close();
GMGenie.Tickets.refresh();
end
function GMGenie.Tickets.assignToSelf()
SendChatMessage(".ticket assign " .. GMGenie.Tickets.currentTicket["ticketId"] .. " " .. UnitName("player"), "GUILD");
end
function GMGenie.Tickets.assign()
GMGenie_Tickets_AssignPopup:Show();
GMGenie_Tickets_AssignPopup_GMName:SetText("");
end
function GMGenie.Tickets.assignTo()
GMGenie_Tickets_AssignPopup:Hide();
SendChatMessage(".ticket assign " .. GMGenie.Tickets.currentTicket["ticketId"] .. " " .. GMGenie_Tickets_AssignPopup_GMName:GetText(), "GUILD");
end
function GMGenie.Tickets.unassign()
SendChatMessage(".ticket unassign " .. GMGenie.Tickets.currentTicket["ticketId"], "GUILD");
end
function GMGenie.Tickets.setComment()
SendChatMessage(".ticket comment " .. GMGenie.Tickets.currentTicket["ticketId"] .. " " .. GMGenie_Tickets_View_Comment:GetText(), "GUILD");
end
function GMGenie.Tickets.toggleSpy()
if GMGenie_Spy_InfoWindow:IsVisible() and GMGenie.Tickets.currentTicket["name"] == GMGenie.Spy.currentRequest["name"] then
GMGenie_Spy_InfoWindow:Hide();
else
GMGenie.Spy.spy(GMGenie.Tickets.currentTicket["name"]);
end
end
-- add slash command to open.close ticket widnow
SLASH_TICKETS1 = "/tickets";
SlashCmdList["TICKETS"] = GMGenie.Tickets.toggle;
local frame = CreateFrame("FRAME");
frame:RegisterEvent("CHAT_MSG_ADDON");
function frame:OnEvent(event, arg1)
if event == "CHAT_MSG_ADDON" and (arg1 == "GMGenie_TicketSync" or arg1 == "GMGenie_Sync") then
GMGenie.Tickets.syncMessage(arg4, arg2);
end
end
frame:SetScript("OnEvent", frame.OnEvent);