External Support Request - Vis-Tools - server.bat

[RCarter-IDM]

No description provided.

[RCarter-IDM]

Hi Vanina, I’m sorry to hear you’re unable to install and use Vis-Tools. Have you had a chance yet to look at the troubleshooting documentation (https://docs.idmod.org/projects/vis-tools/en/latest/troubleshoot.html) we have for Vis-Tools. There’ s a section about server.bat file which may help you resolve this issue. Please let us know how this goes and whether additional assistance/troubleshooting is needed.

Ross Carter
Senior Technical Writer
Institute for Disease Modeling | Global Health
Bill and Melinda Gates Foundation

[RCarter-IDM]

Closing out, as response appears to have resolved issue; however, if customer needs additional assistance on this Bryan has offered to help - as needed.

[RCarter-IDM]

Reopened - as customer replied seeking additional assistance for original issue reported. I'm setting up test environment to see if I can duplicate customer experience and help with troubleshooting suggestions.

[RCarter-IDM]

I was able to duplicate customer issue - see #25

[RCarter-IDM]

Hi Vanina, thank you for providing the detailed error messages. This was helpful for me to be able to duplicate what you’re experiencing and have consequently contacted our dev team with the results. I can update you with any new information from them when it becomes available. I’m very sorry that you’re currently unable to use Vis-Tools.

Regards,

Ross

[RCarter-IDM]

Closing out, again, as there currently isn't a solution for customer. If/when one becomes available I can reopen and reach out to customer.