JHelioviewer not responding

[AvijeetPrasad]

Hi,

I just downloaded the JHelioviewer_4_3_2.dmg. After installation, when I try to run, it just opens a window, tries to load and then just stops responding.

My system details are as follows:
OS: macOS Monterey 12.2.1
Graphics: Intel

[bogdanni]

Did you ever run it before on this computer? Do you see it in Activity Monitor?

You could try to launch it from command line to see if anything relevant gets logged. Assuming the app is in the home directory, the command is:

$ $HOME/JHelioviewer.app/Contents/Resources/jre.bundle/Contents/Home/bin/java --add-exports java.desktop/sun.awt=ALL-UNNAMED -cp $HOME/JHelioviewer.app/Contents/Resources/app/classes/JHelioviewer.jar:$HOME/JHelioviewer.app/Contents/Resources/app/classes/natives-macos.jar org.helioviewer.jhv.JHelioviewer

[AvijeetPrasad]

Hi,

Thanks for your reply. I have not run JHelioviewer recently. Not sure if it was working on this system before.

I ran the app from the command line, and I am finding similar behavior with the application not responding. It also shows up in the activity monitor as not responding. The following are the messages printed on the terminal:

$ /Applications/JHelioviewer.app/Contents/Resources/jre.bundle/Contents/Home/bin/java --add-exports java.desktop/sun.awt=ALL-UNNAMED -cp /Applications/JHelioviewer.app/Contents/Resources/app/classes/JHelioviewer.jar:/Applications/JHelioviewer.app/Contents/Resources/app/classes/natives-macos.jar org.helioviewer.jhv.JHelioviewer
2022-05-25 13:44:10.155 [main] INFO  org.helioviewer.jhv.JHelioviewer.main - JHelioviewer started with command-line options:
2022-05-25 13:44:10.174 [main] INFO  org.helioviewer.jhv.JHVGlobals.getVersion - JHV/SWHV-4.3.2.10674 (x86_64 Mac OS X 12.2.1) Eclipse Adoptium JRE 17.0.2 16.0GB 12CPU
2022-05-25 13:44:12.044 [AWT-EventQueue-0] INFO  org.helioviewer.jhv.JHelioviewer.lambda$main$0 - Start main window
2022-05-25 13:44:13.819 [AWT-EventQueue-0] INFO  org.helioviewer.jhv.JHelioviewer.lambda$main$0 - Load bundled plugins
2022-05-25 13:44:14.043 [AWT-EventQueue-0] SEVERE  org.helioviewer.jhv.plugins.swek.SWEKConfig.parseGroups: Cannot invoke "org.helioviewer.jhv.events.SWEK$Source.name()" because "this.source" is null

[bogdanni]

So it locks trying to detect OpenGL, the next log line should be like:

2022-05-25 11:36:20.146 [AWT-EventQueue-0] INFO  org.helioviewer.jhv.opengl.GLInfo.get - OpenGL 4.1 ATI-4.8.54

(ATI in my case)

The computer seems a bit unusual, Java detected 6 cores/12 threads, what model is it, a Mac Pro?

[AvijeetPrasad]

For me, the system was stuck at the last line in the previous message.

I am working on a Mac mini. The following are the system details

• Model Name: Mac mini
• Processor Name: 6-Core Intel Core i7
• Processor Speed: 3.2 GHz
• Number of Processors: 1
• Total Number of Cores: 6

[bogdanni]

Ah, that explains the 12CPU...

I'm afraid I cannot do much without physical access to the computer, I suspect the OpenGL binding library (JOGL) locks up while trying to detect the video card/driver. Sorry.

[AvijeetPrasad]

Thanks for checking. Any suggestions on what I can try out myself?

[bogdanni]

It's a bit complicated:

• download https://jogamp.org/deployment/autobuilds/master/gluegen-b938-938/gluegen-2.4-b938-20210111-macosx-universal.7z
• download https://jogamp.org/deployment/autobuilds/master/jogl-b1507-1507/jogl-2.4-b1507-20210111-macosx-universal.7z
• download https://jogamp.org/deployment/autobuilds/master/jogl-demos-master-b98-98/jogl-demos-2.4-20210112-linux-amd64.7z

Double click in Finder to extract those, assume they are in ~/Downloads, then:

$ cd ~/Downloads/jogl-demos-2.4-20210112-linux-amd64/jar
$ cp ../../gluegen-2.4-b938-20210111-macosx-universal/jar/*.jar .
$ cp ../../jogl-2.4-b1507-20210111-macosx-universal/jar/* .
$ /Applications/JHelioviewer.app/Contents/Resources/jre.bundle/Contents/Home/bin/java --add-exports java.desktop/sun.awt=ALL-UNNAMED -cp gluegen-rt.jar:gluegen-rt-natives-macosx-universal.jar:jogl-all.jar:jogl-all-natives-macosx-universal.jar:jogl-demos.jar demos.gears.Gears

The famous gears should run now and in the terminal there should be some information about the OpenGL driver, something like this (that's my computer):

INIT GL IS: jogamp.opengl.gl4.GL4bcImpl
GL_VENDOR: ATI Technologies Inc.
GL_RENDERER: AMD Radeon Pro 5500M OpenGL Engine
GL_VERSION: 2.1 ATI-4.8.54

This is OpenGL 2.1 and JHV needs 3.3, but it's a start.

[AvijeetPrasad]

Thanks for the info. I'll check these :)

[bogdanni]

As simpler action could be to add -Djogl.debug=all just before --add-exports in the command you ran in #207 (comment)

It will produce many pages of text, on my computer the last few lines being:

NSOpenGLLayer.Attach: OK, layer 0x7f7fd07fabd0 w/ pbuffer 0x0, texID 1, texSize 4202x2426, drawableHandle 0x7f7fe12ca680 - AppKit Thread
GLDrawableHelper GLAnimatorControl: null, GLEventListeners num 1 [org.helioviewer.jhv.opengl.GLListener@1b6c97cb[init false], ].invokeGL(): Running initAction
2022-05-25 15:43:41.923 [AWT-EventQueue-0] INFO  org.helioviewer.jhv.opengl.GLInfo.get - OpenGL 4.1 ATI-4.8.54 <-- coming from JHV
AWT-EventQueue-0: Reshape: 4202x2426

[AvijeetPrasad]

Thanks, with the -Djogl.debug=all option, it is able to go few more steps forward, but it again gets stuck in the following step

MaxOSXCGLContext.NSOpenGLImpl.associateDrawable: true, ctx 0x6000037d81c0, hasBackingLayerHost true, attachGLLayerCmd null
MaxOSXCGLContext.NSOpenGLImpl.associateDrawable(true).calayer: AttachGLLayerCmd[done false, size tex[5098x2912], win[2549x1456], ctx 0x6000037d81c0, opaque true, texID 1, pbuffer 0x0, nsOpenGLLayer 0x0]
MaxOSXCGLContext.NSOpenGLImpl.contextMadeCurrent: Cure missing CGLContextLock (Bug1398), surfaceLock <4d18db38, 4f8da689>[count 1, qsz 0, owner <AWT-EventQueue-0>]
MaxOSXCGLContext.NSOpenGLImpl.contextMadeCurrent: Wait for SetNSViewCmd (Bug1398), surfaceLock <4d18db38, 4f8da689>[count 0, qsz 0, owner <NULL>]

[bogdanni]

You are probably hit by this: https://jogamp.org/bugzilla/show_bug.cgi?id=1398