Need Support: File Upload causing crash in Google Pixel

[shodgetts]

This ticket was escalated from Zendesk by Stephen Hodgetts:

Ticket: #6596
Type: Question
Priority: Normal
Requester: Shailja Jukariya
Organization: -
Assignee: Vishal Narkhede

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Hi Team,

We are facing an issue specifically for Google Pixel, in other devices, it is working properly. The scenario for the issue:

• In the chat screen uploaded 2 jpg images from the file upload option, then tried to upload a pptx file, file size is greater than 25 MB and the crash is generated.

The crash is generating because of this line in FileUploadPreview.js and we don't have the access to this file in our codebase

react.default.createElement(**FilenameText, null, item.file.name.length > 35 ? item.file.name.substring(0, 35).concat('...') : item.file.name)))), /*#__PURE__*/_react.default.**createElement(Dismiss, {

Can you please help us out with this issue? I am attaching the video of the test case and drive link for the file which is causing the crash.

 PPT-Sample-with-Video- 29.3mb.pptx

Regards,

Shailja Jukariya

Werq.com

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Attachments:
VID-20201009-WA0019.mp4
inline-comment-image-1
inline-comment-image-2 gz#6596

[shodgetts]

Agent comment from Stephen Hodgetts in Zendesk ticket #6596:

Hello, moving this issue to the repo, as per Vishal's request.