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+---
+# Originally published at the following URL
+source_url: https://www.gao.gov/products/gao-24-106632
+source: gao
+date: 2024-06-06
+title: "Federal customer experience: OMB has taken actions to implement
+  cross-agency priority goals"
+deck: "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals.  In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies' efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals."
+summary: "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals.  In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies' efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals."
+# See all topics at https://digital.gov/topics
+topics:
+  - user-centered-design
+  - human-centered-design
+  - customer-experience
+  - best-practices
+  - governance
+  - accessibility
+  - digital-service-delivery
+slug: federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals
+# Controls how this page appears across the site
+# 0 -- hidden
+# 1 -- visible
+weight: 1
+---