From aff9b00e0c180ac4e49094fb3333b9467ff98ee9 Mon Sep 17 00:00:00 2001 From: Faye <151191835+fayexou@users.noreply.github.com> Date: Fri, 28 Jun 2024 10:12:56 -0400 Subject: [PATCH 1/4] =?UTF-8?q?Create=20Blog=20Post=20=E2=80=9C2024/06/202?= =?UTF-8?q?4-06-28-federal-customer-experience-omb-has-taken-actions-to-im?= =?UTF-8?q?plement-cross-agency-priority-goals=E2=80=9D?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit --- ...o-implement-cross-agency-priority-goals.md | 35 +++++++++++++++++++ 1 file changed, 35 insertions(+) create mode 100644 content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md diff --git a/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md b/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md new file mode 100644 index 0000000000..37259d8033 --- /dev/null +++ b/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md @@ -0,0 +1,35 @@ +--- +# Originally published at the following URL +source_url: https://www.gao.gov/products/gao-24-106632 +source: gao +date: 2024-06-06 +title: Federal customer experience OMB has taken actions to implement + cross-agency priority goals +deck: "The 2021 President’s Management Agenda prioritizes enhancing federal + customer experience, leading the Office of Management and Budget (OMB) to set + two long-term goals: improving service experiences and key life events + involving multiple agencies. OMB has made strides in implementing these goals, + including establishing a federal customer experience management team and + working with High Impact Services Providers (HIPs) to collect and report + customer feedback data. Additionally, OMB has created cross-agency teams to + focus on specific life experiences and developed a performance framework to + track progress towards these goals." +summary: "The 2021 President’s Management Agenda prioritizes enhancing federal + customer experience, leading the Office of Management and Budget (OMB) to set + two long-term goals: improving service experiences and key life events + involving multiple agencies. OMB has made strides in implementing these goals, + including establishing a federal customer experience management team and + working with High Impact Services Providers (HIPs) to collect and report + customer feedback data. Additionally, OMB has created cross-agency teams to + focus on specific life experiences and developed a performance framework to + track progress towards these goals." +# See all topics at https://digital.gov/topics +topics: + - user-centered-design + - human-centered-design +slug: federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals +# Controls how this page appears across the site +# 0 -- hidden +# 1 -- visible +weight: 1 +--- From 7638452afed81df174cd848a104a68d961df954c Mon Sep 17 00:00:00 2001 From: Faye <151191835+fayexou@users.noreply.github.com> Date: Fri, 28 Jun 2024 10:30:47 -0400 Subject: [PATCH 2/4] Update 2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md Updated title with special characters --- ...-taken-actions-to-implement-cross-agency-priority-goals.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md b/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md index 37259d8033..1757407b3f 100644 --- a/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md +++ b/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md @@ -3,8 +3,8 @@ source_url: https://www.gao.gov/products/gao-24-106632 source: gao date: 2024-06-06 -title: Federal customer experience OMB has taken actions to implement - cross-agency priority goals +title: "Federal customer experience: OMB has taken actions to implement + cross-agency priority goals" deck: "The 2021 President’s Management Agenda prioritizes enhancing federal customer experience, leading the Office of Management and Budget (OMB) to set two long-term goals: improving service experiences and key life events From 1c71a92c80269104044ec73b0c44d276c269c375 Mon Sep 17 00:00:00 2001 From: Faye <151191835+fayexou@users.noreply.github.com> Date: Fri, 28 Jun 2024 10:58:26 -0400 Subject: [PATCH 3/4] Update 2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md Added topics --- ...taken-actions-to-implement-cross-agency-priority-goals.md | 5 +++++ 1 file changed, 5 insertions(+) diff --git a/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md b/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md index 1757407b3f..b71104f5bf 100644 --- a/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md +++ b/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md @@ -27,6 +27,11 @@ summary: "The 2021 President’s Management Agenda prioritizes enhancing federal topics: - user-centered-design - human-centered-design + - analytics + - customer-experience + - best-practices + - data-visualization + - governance slug: federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals # Controls how this page appears across the site # 0 -- hidden From 69b5610dc04fb215239f23f6e3ddb74edff886b4 Mon Sep 17 00:00:00 2001 From: Faye <151191835+fayexou@users.noreply.github.com> Date: Fri, 28 Jun 2024 12:59:11 -0400 Subject: [PATCH 4/4] Update 2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md updated summary and topics --- ...o-implement-cross-agency-priority-goals.md | 24 ++++--------------- 1 file changed, 4 insertions(+), 20 deletions(-) diff --git a/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md b/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md index b71104f5bf..6802663ae8 100644 --- a/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md +++ b/content/news/2024/06/2024-06-28-federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals.md @@ -5,33 +5,17 @@ source: gao date: 2024-06-06 title: "Federal customer experience: OMB has taken actions to implement cross-agency priority goals" -deck: "The 2021 President’s Management Agenda prioritizes enhancing federal - customer experience, leading the Office of Management and Budget (OMB) to set - two long-term goals: improving service experiences and key life events - involving multiple agencies. OMB has made strides in implementing these goals, - including establishing a federal customer experience management team and - working with High Impact Services Providers (HIPs) to collect and report - customer feedback data. Additionally, OMB has created cross-agency teams to - focus on specific life experiences and developed a performance framework to - track progress towards these goals." -summary: "The 2021 President’s Management Agenda prioritizes enhancing federal - customer experience, leading the Office of Management and Budget (OMB) to set - two long-term goals: improving service experiences and key life events - involving multiple agencies. OMB has made strides in implementing these goals, - including establishing a federal customer experience management team and - working with High Impact Services Providers (HIPs) to collect and report - customer feedback data. Additionally, OMB has created cross-agency teams to - focus on specific life experiences and developed a performance framework to - track progress towards these goals." +deck: "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals. In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies' efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals." +summary: "In 2021, the President’s Management Agenda identified federal customer experience as a priority area for improvement. To implement this priority area, the Office of Management and Budget (OMB) set two long-term, cross-agency priority (CAP) goals. In this study, the Government Accountability Office (GAO) reviews OMB and selected federal agencies' efforts towards these CAP goals. Learn about actions taken by OMB and selected High Impact Service Providers (HISPs), how OMB has facilitated interagency collaboration, and the extent to which OMB has overseen and assessed progress on these CAP goals." # See all topics at https://digital.gov/topics topics: - user-centered-design - human-centered-design - - analytics - customer-experience - best-practices - - data-visualization - governance + - accessibility + - digital-service-delivery slug: federal-customer-experience-omb-has-taken-actions-to-implement-cross-agency-priority-goals # Controls how this page appears across the site # 0 -- hidden