diff --git a/api/ChatAPI.js b/api/ChatAPI.js
index 490272eff..ecb254ac7 100644
--- a/api/ChatAPI.js
+++ b/api/ChatAPI.js
@@ -111,4 +111,8 @@ export default class ChatAPI extends BaseAPI {
   typing(chatid) {
     return this.$post('/chatrooms', { id: chatid, action: 'Typing' })
   }
+
+  referToSupport(chatid) {
+    return this.$post('/chatrooms', { id: chatid, action: 'ReferToSupport' })
+  }
 }
diff --git a/components/ChatFooter.vue b/components/ChatFooter.vue
index 2520b04d9..479203357 100644
--- a/components/ChatFooter.vue
+++ b/components/ChatFooter.vue
@@ -123,7 +123,15 @@
           <external-link v-if="chat && chat.chattype === 'User2Mod' && mod" href="https://discourse.ilovefreegle.org/c/central" class="nocolor btn btn-secondary">
             <v-icon name="question-circle" /> Central
           </external-link>
-          <ModSpammerReport v-if="showSpamModal" ref="spamConfirm" :user="otheruser" />
+          <b-btn
+            v-if="chat && chat.chattype === 'User2Mod' && mod"
+            v-b-tooltip.hover.top
+            title="Ask Support for help"
+            variant="secondary"
+            @click="confirmReferToSupport"
+          >
+            <v-icon name="question-circle" /> Refer to Support
+          </b-btn>
         </span>
         <b-btn variant="primary" class="float-right ml-1" @click="send">
           Send&nbsp;
@@ -168,6 +176,12 @@
             Central
           </div>
         </div>
+        <div v-if="chat && chat.chattype === 'User2Mod' && mod" v-b-tooltip.hover.top title="Ask Support for help" class="mr-2" @click="confirmReferToSupport">
+          <v-icon scale="2" name="question-circle" class="fa-mob" />
+          <div class="mobtext text--smallest">
+            Support
+          </div>
+        </div>
         <div v-if="chat && chat.chattype === 'User2User' && otheruser && !tooSoonToNudge && !simple" v-b-tooltip.hover.top title="Waiting for a reply?  Nudge this freegler." class="mr-2" @click="nudge">
           <v-icon scale="2" name="bell" class="fa-mob" />
           <div class="mobtext text--smallest">
@@ -206,6 +220,8 @@
     <NudgeTooSoonWarningModal ref="nudgetoosoonwarning" @confirm="doNudge" />
     <NudgeWarningModal ref="nudgewarning" @confirm="doNudge" />
     <MicroVolunteering v-if="showMicrovolunteering" />
+    <ConfirmModal ref="referConfirm" title="Refer this chat to Support?" message="The Support volunteers will have a look at the chat and get back to you by email." @confirm="referToSupport" />
+    <ModSpammerReport v-if="showSpamModal" ref="spamConfirm" :user="otheruser" />
   </div>
 </template>
 <script>
@@ -215,6 +231,7 @@ import chat from '@/mixins/chat.js'
 import chatCollate from '@/mixins/chatCollate.js'
 import ExternalLink from './ExternalLink'
 import ModComments from './ModComments'
+import ConfirmModal from '~/components/ConfirmModal'
 
 // Don't use dynamic imports because it stops us being able to scroll to the bottom after render.
 Vue.use(TooltipPlugin)
@@ -245,7 +262,8 @@ export default {
     ProfileModal,
     AddressModal,
     ChatRSVPModal,
-    MicroVolunteering
+    MicroVolunteering,
+    ConfirmModal
   },
   mixins: [chat, chatCollate],
   data: function() {
@@ -297,6 +315,14 @@ export default {
       })
 
       setTimeout(this.saveDraft, 5000)
+    },
+    async referToSupport() {
+      await this.$store.dispatch('chats/referToSupport', {
+        id: this.id
+      })
+    },
+    confirmReferToSupport() {
+      this.$refs.referConfirm.show()
     }
   }
 }
diff --git a/components/GroupSelect.vue b/components/GroupSelect.vue
index 4c6a7e15e..2348ea404 100644
--- a/components/GroupSelect.vue
+++ b/components/GroupSelect.vue
@@ -103,6 +103,11 @@ export default {
       type: Boolean,
       required: false,
       default: false
+    },
+    disabledExceptFor: {
+      type: Array,
+      required: false,
+      default: null
     }
   },
   computed: {
@@ -153,7 +158,7 @@ export default {
     },
 
     groupOptions() {
-      const groups = []
+      let groups = []
 
       if (this.all) {
         groups.push({
@@ -218,6 +223,14 @@ export default {
         }
       }
 
+      if (this.disabledExceptFor !== null) {
+        // Only show groups they are a member of.  Mods are expected to add them if they want them to post on other
+        // groups.
+        groups = groups.filter(g => {
+          return this.disabledExceptFor.includes(g.value)
+        })
+      }
+
       return groups
     },
 
diff --git a/components/ModBanMemberConfirmModal.vue b/components/ModBanMemberConfirmModal.vue
new file mode 100644
index 000000000..9f1fb688c
--- /dev/null
+++ b/components/ModBanMemberConfirmModal.vue
@@ -0,0 +1,100 @@
+<template>
+  <div>
+    <b-modal
+      id="banMemberModal"
+      v-model="showModal"
+      title="Ban Member"
+      size="lg"
+      no-stacking
+    >
+      <template slot="default">
+        <NoticeMessage v-if="homeGroup" variant="danger" class="mb-2">
+          <p>
+            You are banning this member on their home group.  This should be an absolute last resort - it's
+            basically stopping them using Freegle at all.
+          </p>
+          <p>
+            Please don't ban members on their home group because they've joined other groups.  Let those other
+            groups ban them if they wish.
+          </p>
+        </NoticeMessage>
+        <NoticeMessage v-else variant="info" class="mb-2">
+          Please be responsible in how you use this feature - it should
+          be a last resort.
+        </NoticeMessage>
+      </template>
+      <template slot="modal-footer" slot-scope="{ cancel }">
+        <b-button variant="white" @click="cancel">
+          Close
+        </b-button>
+        <b-button variant="primary" :disabled="!userid" @click="ban">
+          Ban
+        </b-button>
+      </template>
+    </b-modal>
+  </div>
+</template>
+<script>
+import modal from '@/mixins/modal'
+import NoticeMessage from './NoticeMessage'
+
+export default {
+  components: { NoticeMessage },
+  mixins: [modal],
+  props: {
+    userid: {
+      type: Number,
+      required: true
+    },
+    groupid: {
+      type: Number,
+      required: true
+    }
+  },
+  data: function() {
+    return {
+      homeGroup: false
+    }
+  },
+  computed: {
+    group() {
+      return this.$store.getters['group/get'](this.groupid)
+    },
+    user() {
+      return this.$store.getters['user/get'](this.userid)
+    }
+  },
+  mounted() {
+    const area = this.group.poly || this.group.polyofficial
+    console.log('Area', area)
+
+    const Wkt = require('wicket')
+    const wkt = new Wkt.Wkt()
+    wkt.read(area)
+    const obj = wkt.toObject()
+    const bounds = obj.getBounds()
+    console.log('Bounds', bounds, this.user)
+
+    const lat = this.user.settings?.mylocation?.lat
+    const lng = this.user.settings?.mylocation?.lng
+    console.log(
+      'Check home',
+      this.user.memberof.length,
+      bounds,
+      lat,
+      lng,
+      bounds.contains([lat, lng])
+    )
+
+    if (this.user.memberof.length === 1 || bounds.contains([lat, lng])) {
+      this.homeGroup = true
+    }
+  },
+  methods: {
+    ban() {
+      this.$emit('confirm')
+      this.hide()
+    }
+  }
+}
+</script>
diff --git a/components/ModBanMemberModal.vue b/components/ModBanMemberModal.vue
index 5707b5283..f565acef2 100644
--- a/components/ModBanMemberModal.vue
+++ b/components/ModBanMemberModal.vue
@@ -1,7 +1,7 @@
 <template>
   <div>
     <b-modal
-      id="addMemberModal"
+      id="banMemberModal"
       v-model="showModal"
       title="Ban Member"
       size="lg"
diff --git a/components/ModChatModal.vue b/components/ModChatModal.vue
index 3dca871c4..84379398c 100644
--- a/components/ModChatModal.vue
+++ b/components/ModChatModal.vue
@@ -22,6 +22,9 @@
                 <v-icon name="hashtag" class="text-muted" scale="0.8" />{{ user1.id }}
               </span>
             </div>
+            <div v-if="chat2 && chat2.group">
+              {{ chat2.group.namedisplay }} Volunteers
+            </div>
           </div>
           <div v-else class="d-flex justify-content-between">
             <div v-if="user1">
@@ -36,6 +39,9 @@
                 <v-icon name="hashtag" class="text-muted" scale="0.8" />{{ user2.id }}
               </span>
             </div>
+            <div v-if="chat2 && chat2.group">
+              {{ chat2.group.namedisplay }} Volunteers
+            </div>
           </div>
         </div>
       </template>
diff --git a/components/ModChatNoteModal.vue b/components/ModChatNoteModal.vue
index 05a15b273..5b3e38e06 100644
--- a/components/ModChatNoteModal.vue
+++ b/components/ModChatNoteModal.vue
@@ -30,7 +30,7 @@
         <b-button variant="white" @click="cancel">
           Close
         </b-button>
-        <b-button variant="primary" @click="addit">
+        <b-button variant="primary" :disabled="!note" @click="addit">
           Add Mod Message
         </b-button>
       </template>
diff --git a/components/ModChatReviewUser.vue b/components/ModChatReviewUser.vue
index ff8b3da0f..39542e5e0 100644
--- a/components/ModChatReviewUser.vue
+++ b/components/ModChatReviewUser.vue
@@ -52,7 +52,7 @@ export default {
     email() {
       let ret = null
 
-      if (this.user) {
+      if (this.user && this.user.emails) {
         this.user.emails.forEach(e => {
           if (!e.ourdomain && (!ret || e.preferred)) {
             ret = e.email
diff --git a/components/ModMemberActions.vue b/components/ModMemberActions.vue
index 47ff73f2e..9556a008a 100644
--- a/components/ModMemberActions.vue
+++ b/components/ModMemberActions.vue
@@ -17,7 +17,7 @@
     </b-btn>
     <ConfirmModal v-if="removeConfirm && groupname" ref="removeConfirm" :title="'Remove ' + displayname + ' from ' + groupname + '?'" @confirm="removeConfirmed" />
     <ConfirmModal v-if="removeConfirm && !groupname" ref="removeConfirm" title="Please select a group first." />
-    <ConfirmModal v-if="banConfirm" ref="banConfirm" :title="'Ban ' + displayname + ' from ' + groupname + '?'" @confirm="banConfirmed" />
+    <ModBanMemberConfirmModal v-if="banConfirm" ref="banConfirm" :userid="userid" :groupid="groupid" @confirm="banConfirmed" />
     <ModCommentAddModal v-if="addComment" ref="addComment" :user="user" :groupid="groupid" @added="updateComments" />
     <ModSpammerReport v-if="showSpamModal" ref="spamConfirm" :user="reportUser" :whitelist="whitelist" />
   </div>
@@ -26,9 +26,15 @@
 import ModCommentAddModal from './ModCommentAddModal'
 import ModSpammerReport from './ModSpammerReport'
 const ConfirmModal = () => import('./ConfirmModal')
+const ModBanMemberConfirmModal = () => import('./ModBanMemberConfirmModal')
 
 export default {
-  components: { ModSpammerReport, ModCommentAddModal, ConfirmModal },
+  components: {
+    ModSpammerReport,
+    ModCommentAddModal,
+    ConfirmModal,
+    ModBanMemberConfirmModal
+  },
 
   props: {
     userid: {
diff --git a/components/ModMessage.vue b/components/ModMessage.vue
index 4ed13075a..239ee4315 100644
--- a/components/ModMessage.vue
+++ b/components/ModMessage.vue
@@ -6,7 +6,7 @@
         <div class="d-flex justify-content-between">
           <div class="flex-grow-1">
             <div v-if="editing" class="d-flex flex-wrap">
-              <GroupSelect v-model="editgroup" modonly class="mr-1" size="lg" />
+              <GroupSelect v-model="editgroup" modonly class="mr-1" size="lg" :disabled-except-for="memberGroupIds" />
               <div v-if="message.item && message.location" class="d-flex justify-content-start">
                 <b-select v-model="message.type" :options="typeOptions" class="type mr-1" size="lg" />
                 <b-input v-model="message.item.name" size="lg" class="mr-1" />
@@ -63,13 +63,22 @@
               {{ message.fromuser.displayname }}
             </div>
             <div v-if="expanded" class="d-flex">
-              <div>
-                <b-btn v-if="message.source === 'Email'" variant="white" @click="viewSource">
-                  <v-icon name="book-open" /><span class="d-none d-sm-inline"> View Email Source</span>
-                </b-btn>
+              <div class="d-flex flex-column align-content-end">
                 <b-btn v-if="!editing" variant="white" @click="startEdit">
                   <v-icon name="pen" /><span class="d-none d-sm-inline"> Edit</span>
                 </b-btn>
+                <b-btn v-if="message.source === 'Email'" variant="white" class="mt-2" @click="viewSource">
+                  <v-icon name="book-open" /><span class="d-none d-sm-inline"> View Email Source</span>
+                </b-btn>
+                <SpinButton
+                  v-if="message.groups[0].collection === 'Approved'"
+                  class="mt-2"
+                  variant="white"
+                  :handler="backToPending"
+                  name="reply"
+                  label="Back to Pending"
+                  confirm
+                />
               </div>
               <div class="ml-2">
                 <b-btn v-if="summary" variant="white" @click="expanded = !expanded">
@@ -350,6 +359,7 @@ import GroupSelect from './GroupSelect'
 import MessageMap from './MessageMap'
 import ModMessageMicroVolunteering from './ModMessageMicroVolunteering'
 import twem from '~/assets/js/twem'
+import SpinButton from '~/components/SpinButton'
 const Highlighter = () => import('vue-highlight-words')
 const OurFilePond = () => import('~/components/OurFilePond')
 
@@ -378,7 +388,8 @@ export default {
     MessageReplyInfo,
     MessageUserInfo,
     MessageHistory,
-    Highlighter
+    Highlighter,
+    SpinButton
   },
   mixins: [keywords],
   props: {
@@ -622,6 +633,13 @@ export default {
     },
     duplicates() {
       return this.checkHistory(true)
+    },
+    memberGroupIds() {
+      return this.message &&
+        this.message.fromuser &&
+        this.message.fromuser.memberof
+        ? this.message.fromuser.memberof.map(g => g.id)
+        : []
     }
   },
   watch: {
@@ -880,6 +898,11 @@ export default {
       this.$store.dispatch('messages/fetch', {
         id: this.message.id
       })
+    },
+    backToPending() {
+      this.$store.dispatch('messages/backToPending', {
+        id: this.message.id
+      })
     }
   }
 }
diff --git a/components/ModMissingTwitter.vue b/components/ModMissingTwitter.vue
deleted file mode 100644
index 7fb13a42d..000000000
--- a/components/ModMissingTwitter.vue
+++ /dev/null
@@ -1,105 +0,0 @@
-<template>
-  <div>
-    <NoticeMessage v-if="invalid.length" variant="danger">
-      <div v-if="summary">
-        <v-icon name="exclamation-triangle" /> {{ invalid.length }} Twitter {{ invalid.length | pluralize(['account has', 'accounts have']) }} become unlinked.
-        <b-btn variant="white" @click="expand">
-          Click to view
-        </b-btn>
-      </div>
-      <div v-else>
-        <div v-for="(inv) of invalid" :key="'twinvalid-' + inv.group.id">
-          <p>
-            Twitter account <a :href="'https://twitter.com/' + inv.account.name" target="_blank" rel="noopener nofollower">{{ inv.account.name }}</a>
-            for group
-            <strong>{{ inv.group.namedisplay }}</strong>
-            <span v-if="inv.account.locked">
-              is locked
-            </span>
-            <span v-else>
-              is invalid
-            </span>
-          </p>
-          <ExternalLink class="btn btn-white mb-2" :href="'https://modtools.org/twitter/twitter_request.php?groupid=' + inv.group.id">
-            Relink
-          </ExternalLink>
-        </div>
-      </div>
-    </NoticeMessage>
-    <NoticeMessage v-if="notlinked.length" variant="warning" class="mt-1">
-      <div v-if="summary">
-        <v-icon name="exclamation-triangle" /> {{ notlinked.length | pluralize(['community needs', 'communities need'], { includeNumber: true }) }} to be linked to a Twitter account.
-        <b-btn variant="white" @click="expand">
-          Click to view
-        </b-btn>
-      </div>
-      <div v-else>
-        <p>Communities can be linked to a Twitter account, to get extra publicity. Some of your groups aren't.</p>
-        <p>Please click to go to the Settings page where you can link from the <em>Social Media</em> section.</p>
-        <div v-for="(inv) of notlinked" :key="'twnotlinked-' + inv.group.id">
-          <nuxt-link :to="'/modtools/settings/' + inv.group.id">
-            {{ inv.group.namedisplay }}
-          </nuxt-link>
-        </div>
-      </div>
-    </NoticeMessage>
-  </div>
-</template>
-<script>
-import NoticeMessage from './NoticeMessage'
-const ExternalLink = () => import('~/components/ExternalLink')
-export default {
-  components: { NoticeMessage, ExternalLink },
-  data: function() {
-    return {
-      summary: true
-    }
-  },
-  computed: {
-    invalid() {
-      const ret = []
-
-      for (const group of this.myGroups) {
-        if (
-          group.type === 'Freegle' &&
-          (group.role === 'Moderator' || group.role === 'Owner') &&
-          group.publish &&
-          group.twitter &&
-          (!group.twitter.valid || group.twitter.locked)
-        ) {
-          ret.push({
-            account: group.twitter,
-            group: group
-          })
-        }
-      }
-
-      return ret
-    },
-    notlinked() {
-      const ret = []
-
-      for (const group of this.myGroups) {
-        if (
-          group.type === 'Freegle' &&
-          (group.role === 'Moderator' || group.role === 'Owner') &&
-          group.publish
-        ) {
-          if (!group.twitter) {
-            ret.push({
-              group: group
-            })
-          }
-        }
-      }
-
-      return ret
-    }
-  },
-  methods: {
-    expand() {
-      this.summary = false
-    }
-  }
-}
-</script>
diff --git a/components/ModPostingHistoryModal.vue b/components/ModPostingHistoryModal.vue
index 512590eed..b2492fb99 100644
--- a/components/ModPostingHistoryModal.vue
+++ b/components/ModPostingHistoryModal.vue
@@ -8,9 +8,10 @@
       no-stacking
     >
       <template slot="default">
-        <NoticeMessage v-if="!messages.length" variant="info">
+        <NoticeMessage v-if="!messages.length" variant="info" class="mb-2">
           There are no posts to show.
         </NoticeMessage>
+        <GroupSelect v-model="groupid" modonly class="mb-2" />
         <b-row v-for="message in messages" :key="'postinghistory-' + message.id">
           <b-col cols="8" sm="3">
             <div>{{ datetimeshort(message.arrival) }}</div>
@@ -30,6 +31,7 @@
             </div>
             <div class="text-muted">
               on {{ message.groupname }}<span v-if="message.outcome">, now {{ message.outcome }}</span><span v-else>, still open</span>
+              <span v-if="message.collection === 'Pending'" class="text-danger"> Pending</span>
             </div>
           </b-col>
         </b-row>
@@ -45,9 +47,10 @@
 <script>
 import modal from '@/mixins/modal'
 import NoticeMessage from './NoticeMessage'
+import GroupSelect from '~/components/GroupSelect'
 
 export default {
-  components: { NoticeMessage },
+  components: { NoticeMessage, GroupSelect },
   mixins: [modal],
   props: {
     user: {
@@ -60,6 +63,11 @@ export default {
       default: null
     }
   },
+  data: function() {
+    return {
+      groupid: null
+    }
+  },
   computed: {
     messages() {
       let ret = []
@@ -84,6 +92,12 @@ export default {
         })
       }
 
+      if (this.groupid !== null) {
+        ret = ret.filter(message => {
+          return message.groupid === this.groupid
+        })
+      }
+
       return ret
     }
   },
@@ -92,6 +106,12 @@ export default {
     this.$store.dispatch('group/list', {
       grouptype: 'Freegle'
     })
+  },
+  methods: {
+    show() {
+      this.showModal = true
+      this.groupid = null
+    }
   }
 }
 </script>
diff --git a/components/ModSettingsGroup.vue b/components/ModSettingsGroup.vue
index 086154be4..cb088ae0a 100644
--- a/components/ModSettingsGroup.vue
+++ b/components/ModSettingsGroup.vue
@@ -480,7 +480,7 @@
               :groupid="groupid"
               name="settings.spammers.replydistance"
               label="Reply distance check?"
-              description="When members reply to messages which are this far apart, in miles, then they may be flagged for review.  Default 50, 0 to disable."
+              description="When members reply to messages which are this far apart, in miles, then they may be flagged for review.  Default 100, 0 to disable."
               type="number"
               :step="5"
             />
@@ -641,28 +641,6 @@
         </b-card-header>
         <b-collapse id="accordion-social" accordion="settings-accordion" role="tabpanel">
           <b-card-body>
-            <b-form-text class="mb-2">
-              You can auto-tweet the subject and picture of posts to attract more people to your group.
-            </b-form-text>
-            <NoticeMessage v-if="group.twitter.locked" variant="danger">
-              This group's Twitter account has been locked.  Please log in to Twitter to unlock it.  Then
-              we'll try again to tweet.  After that, you may need to link it again - if so you'll see a
-              message here.
-            </NoticeMessage>
-            <NoticeMessage v-else-if="!group.twitter.valid" variant="warning">
-              This group is not linked to a Twitter account.  Please link it to get more publicity.
-            </NoticeMessage>
-            <div v-else>
-              <v-icon name="check" class="text-success" /> Linked to
-              <a :href="'https://twitter.com/' + group.twitter.name">@{{ group.twitter.name }}</a>
-              <span class="text-muted small">
-                {{ dateshort(group.twitter.authdate) }}
-              </span>
-            </div>
-            <ExternalLink class="btn btn-white mt-2" :href="'https://modtools.org/twitter/twitter_request.php?groupid=' + group.id">
-              Link to Twitter
-            </ExternalLink>
-
             <b-form-text class="mb-2">
               You can link to a group Facebook page to attract more people to your group.
             </b-form-text>
@@ -737,6 +715,15 @@
               toggle-checked="On TN"
               toggle-unchecked="Not on TN"
             />
+            <ModGroupSetting
+              :groupid="groupid"
+              name="onlovejunk"
+              label="On LoveJunk?"
+              description="On lovejunk.com too?"
+              type="toggle"
+              toggle-checked="On LoveJunk"
+              toggle-unchecked="Not on LoveJunk"
+            />
             <ModGroupSetting
               :groupid="groupid"
               name="mentored"
diff --git a/components/ModSupportFindGroup.vue b/components/ModSupportFindGroup.vue
index 71efab97b..7a498ae53 100644
--- a/components/ModSupportFindGroup.vue
+++ b/components/ModSupportFindGroup.vue
@@ -34,6 +34,15 @@
           disabled
           class="mr-2"
         />
+        <OurToggle
+          :value="(Boolean)(group.onlovejunk)"
+          :height="36"
+          :width="150"
+          :font-size="14"
+          :labels="{unchecked: 'Not on LoveJunk', checked: 'On LoveJunk'}"
+          disabled
+          class="mr-2"
+        />
         <OurToggle
           :value="(Boolean)(group.onmap)"
           :height="36"
@@ -70,22 +79,6 @@
       <!-- eslint-disable-next-line -->
       <ExternalLink v-if="group.groupemail" :href="'mailto:' + group.groupemail">{{ group.groupemail }}</ExternalLink>
       <br>
-      <Clipboard v-if="group.twitter" class="mr-3 mb-1" :value="'https://twitter.com/' + group.twitter.name" />
-      Twitter:
-      <span v-if="group.twitter">
-        <ExternalLink :href="'https://twitter.com/' + group.twitter.name">
-          {{ group.twitter.name }}
-        </ExternalLink>
-        <span v-if="!group.twitter.valid" class="text-danger">
-          Invalid
-        </span>
-        <span v-if="group.twitter.locked" class="text-danger">
-          Locked
-        </span>
-      </span>
-      <span v-else>
-        None
-      </span>
       <div v-if="!group.facebook || !group.facebook.length">
         Facebook: none
       </div>
diff --git a/components/ModSupportListGroups.vue b/components/ModSupportListGroups.vue
index 8e3a977fe..237c090f4 100644
--- a/components/ModSupportListGroups.vue
+++ b/components/ModSupportListGroups.vue
@@ -118,6 +118,11 @@ export default {
           type: 'checkbox',
           renderer: this.forceBool
         },
+        {
+          data: 'onlovejunk',
+          type: 'checkbox',
+          renderer: this.forceBool
+        },
         {
           data: 'region',
           type: 'text'
diff --git a/components/ShareModal.vue b/components/ShareModal.vue
index d0d3332a2..35a1fd6b5 100644
--- a/components/ShareModal.vue
+++ b/components/ShareModal.vue
@@ -227,11 +227,6 @@ export default {
   color: white;
 }
 
-::v-deep .twitter {
-  background-color: $color-twitter !important;
-  color: white;
-}
-
 ::v-deep .whatsapp {
   background-color: $color-whatsapp !important;
 }
diff --git a/mobile/modtools/android/config.xml b/mobile/modtools/android/config.xml
index 644bfefeb..529872b14 100644
--- a/mobile/modtools/android/config.xml
+++ b/mobile/modtools/android/config.xml
@@ -1,5 +1,5 @@
 <?xml version='1.0' encoding='utf-8'?>
-<widget android-versionCode="411" id="org.ilovefreegle.modtools" version="0.3.100" xmlns="http://www.w3.org/ns/widgets" xmlns:cdv="http://cordova.apache.org/ns/1.0">
+<widget android-versionCode="412" id="org.ilovefreegle.modtools" version="0.3.101" xmlns="http://www.w3.org/ns/widgets" xmlns:cdv="http://cordova.apache.org/ns/1.0">
   <name>ModTools</name>
   <description>Tool to help moderators of Freegle groups</description>
   <author email="geeks@ilovefreegle.org" href="https://ilovefreegle.org">Chris Cant, Freegle Ltd</author>
diff --git a/mobile/modtools/ios/config.xml b/mobile/modtools/ios/config.xml
index ad08c7077..0ee71a7b8 100644
--- a/mobile/modtools/ios/config.xml
+++ b/mobile/modtools/ios/config.xml
@@ -1,5 +1,5 @@
 <?xml version='1.0' encoding='utf-8'?>
-<widget id="org.ilovefreegle.modtools" ios-CFBundleVersion="405" version="0.3.100" xmlns="http://www.w3.org/ns/widgets" xmlns:cdv="http://cordova.apache.org/ns/1.0">
+<widget id="org.ilovefreegle.modtools" ios-CFBundleVersion="406" version="0.3.101" xmlns="http://www.w3.org/ns/widgets" xmlns:cdv="http://cordova.apache.org/ns/1.0">
     <name>ModTools</name>
     <description>Tool to help moderators of Freegle and similar groups</description>
     <author email="geeks@ilovefreegle.org" href="https://ilovefreegle.org">
diff --git a/nuxt.config.js b/nuxt.config.js
index dcdf8c64b..0854564a9 100644
--- a/nuxt.config.js
+++ b/nuxt.config.js
@@ -8,7 +8,7 @@ const SENTRY_DSN = 'https://b68903e730034a4ba3b8b2358331389e@o118493.ingest.sent
 const YAHOO_CLIENTID =
   'dj0yJmk9N245WTRqaDd2dnA4JmQ9WVdrOWIzTlZNMU01TjJjbWNHbzlNQS0tJnM9Y29uc3VtZXJzZWNyZXQmc3Y9MCZ4PWRh'
 const MOBILE_VERSION = '2.0.120'
-const MODTOOLS_VERSION = '0.3.100'
+const MODTOOLS_VERSION = '0.3.101'
 
 require('dotenv').config()
 
diff --git a/package-lock.json b/package-lock.json
index ddb4504cd..4a644244e 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -13848,6 +13848,11 @@
       "resolved": "https://registry.npmjs.org/pako/-/pako-1.0.11.tgz",
       "integrity": "sha512-4hLB8Py4zZce5s4yd9XzopqwVv/yGNhV1Bl8NTmCq1763HeK2+EwVTv+leGeL13Dnh2wfbqowVPXCIO0z4taYw=="
     },
+    "papaparse": {
+      "version": "5.4.1",
+      "resolved": "https://registry.npmjs.org/papaparse/-/papaparse-5.4.1.tgz",
+      "integrity": "sha512-HipMsgJkZu8br23pW15uvo6sib6wne/4woLZPlFf3rpDyMe9ywEXUsuD7+6K9PRkJlVT51j/sCOYDKGGS3ZJrw=="
+    },
     "parallel-transform": {
       "version": "1.2.0",
       "resolved": "https://registry.npmjs.org/parallel-transform/-/parallel-transform-1.2.0.tgz",
diff --git a/package.json b/package.json
index 43d46c0e3..ef1cda738 100644
--- a/package.json
+++ b/package.json
@@ -82,6 +82,7 @@
     "nuxt-i18n": "^5.12.7",
     "nuxt-polyfill": "^1.0.3",
     "nuxt-rfg-icon": "^0.6.3",
+    "papaparse": "^5.4.1",
     "pluralize": "^8.0.0",
     "promise-polyfill": "^8.1.3",
     "promise.allsettled": "^1.0.2",
diff --git a/pages/modtools/giftaid.vue b/pages/modtools/giftaid.vue
index fca876a53..1ff8c6fe5 100644
--- a/pages/modtools/giftaid.vue
+++ b/pages/modtools/giftaid.vue
@@ -68,6 +68,35 @@
       </b-card-body>
     </b-card>
 
+    <b-card no-body class="mb-2">
+      <b-card-body>
+        <p>
+          You can also paste in a CSV file of donations from Xero.  The first line must be the
+          headers, which must always be:
+        </p>
+        <p class="text-monospace">
+          Date,Amt,"Name on Xero",ID / GA from Mod Tools,email address if known,"212 Reg, 213 One off",GA?,Name & Ref on bank statement
+        </p>
+        <b-form-textarea v-model="csv" rows="10" />
+        <SpinButton variant="white" name="play" label="Validate CSV" :handler="validateCSVDonations" class="mt-4 mb-2" />
+        <NoticeMessage v-if="csvError" variant="danger">
+          {{ csvError }}
+        </NoticeMessage>
+        <!-- eslint-disable-next-line -->
+        <NoticeMessage v-else-if="csvTrace" v-html="csvTrace" />
+        <SpinButton
+          v-if="showSubmitCSV"
+          variant="white"
+          name="save"
+          label="Submit donations"
+          :handler="submitCSVDonations"
+          class="mt-4 mb-2"
+        />
+        <!-- eslint-disable-next-line -->
+        <NoticeMessage v-if="csvTrace2" v-html="csvTrace2" />
+      </b-card-body>
+    </b-card>
+
     <ModGiftAid v-for="giftaid in giftaids" :key="'giftaid-' + giftaid.id" :giftaid="giftaid" class="mt-1" />
     <p v-if="!giftaids.length" class="mt-2 font-weight-bold">
       No gift aid to review.
@@ -75,8 +104,10 @@
   </b-container>
 </template>
 <script>
+import Papa from 'papaparse'
 import DatePicker from 'vue2-datepicker'
 import loginRequired from '@/mixins/loginRequired.js'
+import NoticeMessage from '@/components/NoticeMessage'
 import ModGiftAid from '../../components/ModGiftAid'
 import ModHelpGiftAid from '../../components/ModHelpGiftAid'
 import SpinButton from '~/components/SpinButton'
@@ -85,6 +116,7 @@ import 'vue2-datepicker/index.css'
 
 export default {
   components: {
+    NoticeMessage,
     ModHelpGiftAid,
     ModGiftAid,
     SpinButton,
@@ -100,7 +132,13 @@ export default {
       results: [],
       userid: null,
       amount: null,
-      date: null
+      date: null,
+      csv: null,
+      csvError: null,
+      csvTrace: null,
+      csvTrace2: null,
+      showSubmitCSV: false,
+      csvDonations: []
     }
   },
   async mounted() {
@@ -143,6 +181,169 @@ export default {
           date: this.date
         })
       }
+    },
+    async validateCSVDonations() {
+      this.csvError = null
+      this.showSubmitCSV = false
+      this.csvDonations = []
+      this.csvTrace = ''
+
+      const res = Papa.parse(this.csv.trim())
+      console.log('res', res)
+
+      if (res.meta.delimiter !== ',') {
+        this.csvError =
+          "Data must be comma separated.  If you've used Excel, please use a text editor such as Notepad to open the CSV file, and copy and paste from there."
+        return
+      }
+
+      if (res.errors.length) {
+        this.csvError = res.errors[0].message
+        return
+      }
+
+      if (res.data?.length === 0) {
+        this.csvError = 'No data found.'
+        return
+      }
+      if (res.data[0].length !== 8) {
+        this.csvError = 'Expecting 8 columns. Found ' + res.data[0].length
+        return
+      }
+
+      if (res.data[0][0] !== 'Date') {
+        this.csvError =
+          "Expecting first column in first row to be 'Date'. Found " +
+          res.data[0][0] +
+          '.  Maybe you forgot the headers?'
+        return
+      }
+
+      if (res.data[0][1] !== 'Amt') {
+        this.csvError =
+          "Expecting second column in first row to be 'Amt'. Found " +
+          res.data[0][1] +
+          '.  Maybe you forgot the headers?'
+        return
+      }
+
+      if (res.data[0][3] !== 'ID / GA from Mod Tools') {
+        this.csvError =
+          "Expecting second column in first row to be 'ID / GA from Mod Tools'. Found " +
+          res.data[0][1] +
+          '.  Maybe you forgot the headers?'
+        return
+      }
+
+      // Headers look ok.  Scan the rest of the rows.
+      for (let i = 1; i < res.data.length; i++) {
+        const row = res.data[i]
+        if (row.length !== 8) {
+          this.csvError =
+            'Expecting 8 columns. Found ' + row.length + ' on row ' + (i + 1)
+          break
+        }
+        const date = this.$dayjs(row[0], 'DD/MM/YYYY', true)
+        if (!date.isValid()) {
+          this.csvError = 'Invalid date ' + row[0] + ' on row ' + (i + 1)
+          break
+        }
+        const amount = parseFloat(row[1])
+        if (isNaN(amount)) {
+          this.csvError = 'Invalid amount on row ' + (i + 1)
+          break
+        }
+
+        const userid = parseInt(row[3].substring(3))
+        if (isNaN(userid)) {
+          this.csvError = 'Invalid user ID on row ' + (i + 1)
+          break
+        }
+
+        // Check if the userid matches a valid user.
+        await this.$store.dispatch('user/fetch', {
+          id: userid
+        })
+
+        const user = this.$store.getters['user/get'](userid)
+
+        if (!user?.id) {
+          this.csvError =
+            'User ID ' +
+            userid +
+            ' on row ' +
+            (i + 1) +
+            ' not found in the system.  Unsubscribed or merged?'
+        }
+
+        // Check if email found in user's emails
+        let emailFound = false
+        const email = row[4]
+        for (let j = 0; j < user.emails.length; j++) {
+          if (user.emails[j].email === email) {
+            emailFound = true
+            break
+          }
+        }
+
+        if (!emailFound) {
+          this.csvError =
+            'Email ' +
+            row[4] +
+            ' on row ' +
+            (i + 1) +
+            ' not found in the emails for user ID ' +
+            userid +
+            '.  Perhaps this is the wrong user ID, or the email has been removed?'
+          break
+        }
+
+        this.csvDonations.push({
+          date: date,
+          amount: amount,
+          userid: userid,
+          email: email
+        })
+
+        this.csvTrace +=
+          date.format('YYYY-MM-DD') +
+          ' £' +
+          amount +
+          ' from #' +
+          userid +
+          ' (' +
+          email +
+          ')<br />'
+      }
+
+      if (!this.csvError) {
+        this.showSubmitCSV = true
+      }
+    },
+    async submitCSVDonations() {
+      this.csvTrace2 = ''
+
+      for (let i = 0; i < this.csvDonations.length; i++) {
+        const donation = this.csvDonations[i]
+
+        await this.$store.dispatch('donations/add', {
+          userid: donation.userid,
+          amount: donation.amount,
+          date: donation.date.format('YYYY-MM-DD')
+        })
+
+        this.csvTrace2 +=
+          donation.date.format('YYYY-MM-DD') +
+          ' £' +
+          donation.amount +
+          ' from #' +
+          donation.userid +
+          ' (' +
+          donation.email +
+          ') - recorded<br />'
+      }
+
+      this.showSubmitCSV = false
     }
   }
 }
diff --git a/pages/modtools/index.vue b/pages/modtools/index.vue
index 324934915..e7e483db2 100644
--- a/pages/modtools/index.vue
+++ b/pages/modtools/index.vue
@@ -20,7 +20,6 @@
       class="mb-2"
     />
     <ModMissingFacebook />
-    <ModMissingTwitter class="mt-1" />
     <ModMissingProfile class="mt-1" />
     <div class="d-flex mb-2 mt-2 flex-wrap">
       <div class="borderit d-flex flex-column">
@@ -117,7 +116,6 @@ import GroupSelect from '../../components/GroupSelect'
 import 'vue2-datepicker/index.css'
 import ModDashboardSkeleton from '../../components/ModDashboardSkeleton'
 import ModMissingFacebook from '../../components/ModMissingFacebook'
-import ModMissingTwitter from '../../components/ModMissingTwitter'
 import ModMissingProfile from '../../components/ModMissingProfile'
 import ActivityGraph from '../../components/ActivityGraph'
 import ModDashboardImpact from '../../components/ModDashboardImpact'
@@ -140,7 +138,6 @@ export default {
     ModDashboardImpact,
     ActivityGraph,
     ModMissingProfile,
-    ModMissingTwitter,
     ModMissingFacebook,
     GroupSelect,
     ModDashboardRecentCounts: lazyLoadComponent({
diff --git a/pages/modtools/logs.vue b/pages/modtools/logs.vue
index 3d2e4eeae..cfcde932d 100644
--- a/pages/modtools/logs.vue
+++ b/pages/modtools/logs.vue
@@ -1,5 +1,6 @@
 <template>
   <div class="bg-white">
+    <ScrollToTop />
     <b-tabs content-class="mt-3" card>
       <b-tab active @click="clear('messages', true)">
         <template v-slot:title>
@@ -71,11 +72,12 @@
 <script>
 import loginRequired from '@/mixins/loginRequired.js'
 import GroupSelect from '../../components/GroupSelect'
+import ScrollToTop from '~/components/ScrollToTop'
 import ModLogs from '~/components/ModLogs'
 
 export default {
   layout: 'modtools',
-  components: { GroupSelect, ModLogs },
+  components: { GroupSelect, ModLogs, ScrollToTop },
   mixins: [loginRequired],
   data: function() {
     return {
diff --git a/pages/modtools/support/refer/_id.vue b/pages/modtools/support/refer/_id.vue
new file mode 100644
index 000000000..ac45e6ed1
--- /dev/null
+++ b/pages/modtools/support/refer/_id.vue
@@ -0,0 +1,59 @@
+<template>
+  <div>
+    <div v-if="supportOrAdmin">
+      <ModChatModal v-if="pov" :id="id" ref="modal" :pov="pov" />
+    </div>
+    <NoticeMessage v-else variant="warning">
+      You don't have access to Support Tools.
+    </NoticeMessage>
+  </div>
+</template>
+<script>
+import loginRequired from '@/mixins/loginRequired.js'
+import ModChatModal from '@/components/ModChatModal'
+import NoticeMessage from '~/components/NoticeMessage'
+
+export default {
+  components: {
+    ModChatModal,
+    NoticeMessage
+  },
+  mixins: [loginRequired],
+  layout: 'modtools',
+  data() {
+    return {
+      id: null,
+      pov: null
+    }
+  },
+  created() {
+    this.id = parseInt(this.$route.params.id)
+  },
+  async mounted() {
+    await this.$store.dispatch('messages/clear')
+    await this.$store.dispatch('chats/clear')
+
+    await this.$store.dispatch('chats/fetch', {
+      id: this.id
+    })
+
+    await this.$store.dispatch('chatmessages/clearContext', {
+      chatid: this.id
+    })
+
+    const chat = this.$store.getters['chats/get'](this.id)
+    console.log('Got chat', chat)
+
+    this.pov = chat.user1.id
+
+    this.waitForRef('modal', () => {
+      this.$refs.modal.show()
+    })
+  }
+}
+</script>
+<style scoped>
+.max {
+  max-width: 300px;
+}
+</style>
diff --git a/plugins/dayjs.js b/plugins/dayjs.js
index 86d2e14ca..a4246fdbf 100644
--- a/plugins/dayjs.js
+++ b/plugins/dayjs.js
@@ -5,6 +5,7 @@ import isSameOrBefore from 'dayjs/plugin/isSameOrBefore'
 import isSameOrAfter from 'dayjs/plugin/isSameOrAfter'
 import isBetween from 'dayjs/plugin/isBetween'
 import isToday from 'dayjs/plugin/isToday'
+import customParseFormat from 'dayjs/plugin/customParseFormat'
 
 import dayjs from 'dayjs'
 
@@ -15,3 +16,4 @@ dayjs.extend(isSameOrBefore)
 dayjs.extend(isSameOrAfter)
 dayjs.extend(isBetween)
 dayjs.extend(isToday)
+dayjs.extend(customParseFormat)
diff --git a/store/chats.js b/store/chats.js
index b66f3fec5..cdaf82339 100644
--- a/store/chats.js
+++ b/store/chats.js
@@ -388,6 +388,10 @@ export const actions = {
     await this.$api.chat.typing(params.chatid)
   },
 
+  async referToSupport({ dispatch, commit }, params) {
+    await this.$api.chat.referToSupport(params.id)
+  },
+
   clear({ commit }) {
     commit('clear')
   }
diff --git a/store/compose.js b/store/compose.js
index 7916a70ca..f773897e2 100644
--- a/store/compose.js
+++ b/store/compose.js
@@ -241,7 +241,6 @@ function markSubmitted(id, commit, me) {
 }
 
 async function backToDraft(id, dispatch, commit) {
-  console.log('Back to draft', id)
   await dispatch(
     'messages/update',
     {
diff --git a/store/group.js b/store/group.js
index 8173515c2..c51eff836 100644
--- a/store/group.js
+++ b/store/group.js
@@ -122,6 +122,8 @@ export const actions = {
       lng: params.lng,
       onyahoo: 0,
       onhere: 1,
+      ontn: 1,
+      onlovejunk: 1,
       licenserequired: 0,
       showonyahoo: 0
     })
diff --git a/store/messages.js b/store/messages.js
index f97fef46e..25f87e136 100644
--- a/store/messages.js
+++ b/store/messages.js
@@ -596,6 +596,16 @@ export const actions = {
     }
   },
   removeFromCache({ commit }, params) {
+    commit('remove', {
+      id: params.id
+    })
+  },
+  async backToPending({ dispatch, commit }, params) {
+    await this.$api.message.update({
+      id: params.id,
+      action: 'BackToPending'
+    })
+
     commit('remove', {
       id: params.id
     })