[BUG] Fossify Contacts and Phone loses connection(?!) and incoming calls don't have caller id

[hetszunyukapanyanyimonyok]

Checklist

• I can reproduce the bug with the latest version given here.
• I made sure that there are no existing issues - open or closed - to which I could contribute my information.
• I made sure that there are no existing discussions - open or closed - to which I could contribute my information.
• I have read the FAQs inside the app (Menu -> About -> FAQs) and my problem isn't listed.
• I have taken the time to fill in all the required details. I understand that the bug report will be dismissed otherwise.
• This issue contains only one bug.
• I have read and understood the contribution guidelines.

Affected app version

1.0.0

Affected Android/Custom ROM version

Android 11

Affected device model

Oneplus

How did you install the app?

F-Droid / IzzyOnDroid

Steps to reproduce the bug

1. Telephone rings
2. Only shows phone number caller's name missing
   I can't reproduce this bug consistently.
   Because it happens at random, sometimes it does not happen for a long period of time.(3 weeks)

Expected behavior

When I receive a call to show phone number and name too.

Actual behavior

Sometimes when I recieve calls, the fossify phone app only shows the phone numbers and the caller's name are missing.(Despite both data in the contacts app.)

Screenshots/Screen recordings

No response

Additional information

Battery optimization is off for both apps!

There is a weak solution:
Restart both Fossify Contacts and Phone, than it works.

Would be a solution to check each other status and show a notification if one of them lose connection to each other?
Maybe better to try to reconnect itself?
Or needs a special permission form system to resart both themself?

[naveensingh]

@hetszunyukapanyanyimonyok

Does the contact show up properly in the Call history? Is it a private contact?

[hetszunyukapanyanyimonyok]

@naveensingh
It is private contact as all of them are.
When this bug "appears" names are missing from the call history too. (Only numbers shown and date.)

[naveensingh]

@Aga-C were you able to reproduce this?

[Aga-C]

@naveensingh No, I don't use private contacts, so I've never experienced such problem. I took off needs triage because I remember that in SMT people were raising different problems with private contacts performance, so I thought it may be another instance of such.

[hetszunyukapanyanyimonyok]

@Aga-C @naveensingh
For the sake of clarity I will add a few non private/normal phone numbers and next time when it happens I will report back to you here.

Beside this s notification for lost data base connection would be possible? Or something like that, that you think could be helpful in this case.

[naveensingh]

Ideally, the apps should at least show a toast if some error has occurred while reading the private contact. I'll check this later.

[hetszunyukapanyanyimonyok]

@naveensingh Thanks tell me if I can help.(can't develop...)

[mezhgano]

Can confirm, got exact same issue on Android 14.
If "private contacts" is a contacts that are stored in device memory and not visible to other apps, so none of my contacts are private.

[hetszunyukapanyanyimonyok]

@mezhgano Could be a different thing. Did you change the setting in Fossify Contacts:
"Show private contacts to Fossify dialer, Fossify SMS and Fossify Calendar."
Set to ON ?

[mezhgano]

@hetszunyukapanyanyimonyok
Yes, it is ON.
I don't remember, isn't it set to ON by default?

[hetszunyukapanyanyimonyok]

@mezhgano Maybe not, when I need a reinstall I always reset it to ON.

[Aga-C]

I don't remember, isn't it set to ON by default?

Yes, it's enabled by default.

[mezhgano]

Today i'm recieve another incoming call from unknow number and don't answer.
Right after calling is end notification pop-up that says - Missed Call and "name".
It was known contact, calling me about job, but for some reason caller id was not showing on calling screen.

I don't know what's the reason for such behavior, is it bug, or is it something with my phone.
But for sure this is the most critical bug in app right now, it's just unusable.

[hetszunyukapanyanyimonyok]

@mezhgano Did your call history show other called/received numbers name? That is a crucial information!

[mezhgano]

@hetszunyukapanyanyimonyok Yes, all names for known contacts are shown in call history, Including (random?) ones that occasionally for some reason not showing in calling screen. I hope I am making myself clear.

[mezhgano]

Planning to perform some tests this evening with second phone, i will post here if catch conditions when or why it is happening...

[hetszunyukapanyanyimonyok]

I tried test the connection between apps

1. Force freeze just contacts
2. Force freeze contacts and phone
   3.Force freeze both and clear cache

In every single case/after the freeze/
I started with fossify phone and
Interestingly the phone always showed names.

So the problem is not there?!

[mezhgano]

Think i got it...

If number was saved in international format, like:

• +71234567890
• +7 (123) 456-78-90
• 71234567890

It shows caller id everythere and work as expected (as far as i tested).

If number was saved with internal country code ("8" instead "+7/7"), like:

• 81234567890
• 8 (123) 456-78-90
• 81234567890

It shows caller id in:

• history
• outgoing call screen
• missed call notification

It doesn't show caller id in:

• incoming call screen
• incoming call notification

So yes, there is some sort of losing connection between apps (phone and contacts) in term of "how they treat number format".

P.S. Now i must refactor all numbers in contacts to not missing calls or at least keep watching if bug is completely gone...
I think it easier to export contacts in .vcf and do on a desktop PC rather than phone 😄

[hetszunyukapanyanyimonyok]

Interesting!
My original bug is different?!
/that calls doesn't show contacts's name/occasionally in fossify phone/
most of them have +44 format.
To be exact when this "lost all your names"
happens... there are only numbers in my call history no names at all.

[mezhgano]

Very strange behavior, i will reformat entire contact book and keep checking every incoming call