Unable to open a specific report and does not throw error message

[m-natarajan]

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Version Number:
Reproducible in staging?: needs reproduction
Reproducible in production?: needs reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @quinthar
Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1729615726778939

Action Performed:

1. Open a report from the LHN

Expected Result:

If the report is existing, should be able to access the report

Actual Result:

• Non existing report appears in the LHN and unable to open
• When opening a non existing chat showing skeleton loading instead of error message

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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[melvin-bot]

Triggered auto assignment to @MonilBhavsar (AutoAssignerNewDotQuality)

[melvin-bot]

Triggered auto assignment to @trjExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[trjExpensify]

Looking at the logs here to see if anything stands out.

[104.28.153.7->/api.php] Malformed REQUEST: 'parentReportActionID', ignoring (should match '\d{1,20}') ~~ value: '-1'

API threw ExpError Expensify\Libs\Error\ExpError - 80fc67d1-725e-4bfb-b49e-dba3df6bbf33 ~~ onyxData: '[0: '[onyxMethod: 'merge' key: 'report_2858535446256268' value: '[errorFields: '[createChat: '[1729630131099668: 'Report no longer exists']']']']']' exceptionJsonCode: '404' exceptionUserMessage: 'Report no longer exists' exceptionMessage: 'Report no longer exists' exceptionFile: '/git/releases/expensify.com/47ee83e/lib/ReportStore.php' exceptionLine: '550' exceptionCode: '666'

It's interesting this seemingly mismatch of reportIDs:

Processing 'OpenReport' for 'expensify.com' from '104.28.153.7' ~~ command: 'OpenReport' reportID: '2858535446256268' reportActionID: '' emailList: '' accountIDList: '' clientLastReadTime: '2024-10-16 22:21:50.171' pusherSocketID: '791049.1211201' authToken: '<REDACTED>' referer: 'ecash' platform: 'web' api_setCookie: 'false' email: '[email protected]' isFromDevEnv: 'false' appversion: '9.0.52-2' clientUpdateID: '2531873998' partnerName: 'expensify.com' browserGUID: '67180fb30f92e' HTTP_CF_BOT_SCORE: '99' HTTP_CF_JA3_HASH: '550518ce2834286070c227fa8bc8c9d9'

Auth - AuthRequest #2 ~~ command: 'OpenReport' jsonCode: '200' size: '128,822' duration: '29ms' host: 'db2.sjc' reportID: '2858535446256268'
Auth - Call OpenReport return 200
ReportAPI - Done calling Auth::openReport ~~ didShareReport: ''
Bedrock\Client - Starting a request ~~ command: 'Get' clusterName: 'auth' headers: '[reportIDList: '7089130114720380' authToken: '<REDACTED>' returnValueList: 'reportListBeta,transactionList,reportActionList,reportNameValuePairs,sharedReportList' idempotent: '1' logParam: '[email protected]' urlToNewDot: 'https://staging.new.expensify.com/' shouldReadUsingThreads: '' shouldHandleOnyxUpdates: '1' isNewDotRequest: '1' clientUpdateID: '2531873998' maxNumberOfUpdates: '500' requestID: '8d6c59bedcbec505-SEA' lastIP: '104.28.153.7' writeConsistency: 'ASYNC' priority: '500' timeout: '110000']'

In the meantime, I've asked in thread what workspace this report is on as well, to see if it has isPolicyExpenseChatEnabled===true set and a workspace chat for this expense report (which might explain the lack of parentReportActionID).

[MonilBhavsar]

Submitted PR for review!
@trjExpensify you're assigned as a reviewer 😄