Update E-Collections window does not load

[ercal13]

We are encountering a display issue for this app for a specific user account on Alma.

After searching for a collection in the institution zone and opening the cloud app, the Update E-Collections window does not load. Here is our steps:
Search for collections in IZ > open cloud app and select E-Collection Quick Update > select collections to update, select "next" > Update E-Collections window does not load.

We tried opening the app on a few other user accounts and it was able to load without issue. We have also tried in a private browser, after clearing cookies, and in a new browser completely (firefox). Are you aware of any previous issues like this or any other troubleshooting steps we could take?

[mgobat]

Maybe user permissions? Required permissions are TABLE_CONFIG_FULL, ELECTRONIC_INVENTORY_VIEW, and ELECTRONIC_INVENTORY_MANAGE.