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Britons fed up with net service

A survey conducted by PC Pro Magazine has revealed that many Britons are unhappy with their internet service.

They are fed up with slow speeds, high prices and the level of customer service they receive. 17% of readers have switched suppliers and a further 16% are considering changing in the near future. It is particularly bad news for BT, the UK's biggest internet supplier, with almost three times as many people trying to leave as joining.

A third of the 2,000 broadband users interviewed were fed up with their current providers but this could be just the tip of the iceberg thinks Tim Danton, editor of PC Pro Magazine. "We expect these figures to leap in 2005. Every month the prices drop, and more and more people are trying to switch," he said. The survey found that BT and Tiscali have been actively dissuading customers from leaving by offering them a lower price when they phone up to cancel their subscription. Some readers were offered a price drop just 25p more expensive than that offered by an alternative operator, making it hardly worth while swapping.

Other found themselves tied into 12-month contracts. Broadband has become hugely competitive and providers are desperate to hold on to customers. 12% of those surveyed found themselves unable to swap at all. "We discovered a huge variety of problems, but one of the biggest issues is the current supplier withholding the information that people need to give to their new supplier," said Tim Danton, editor of PC Pro. "This breaks the code of practice, but because that code is voluntary there's nothing we or Ofcom can do to help," he said. There is a vast choice of internet service providers in the UK now and an often bewildering array of broadband packages. With prices set to drop even further in coming months Mr Danton advises everyone to shop around carefully. "If you just stick with your current connection then there's every chance you're being ripped off," he warned.

Spam e-mails tempt net shoppers

Computer users across the world continue to ignore security warnings about spam e-mails and are being lured into buying goods, a report suggests.

More than a quarter have bought software through spam e-mails and 24% have bought clothes or jewellery. As well as profiting from selling goods or services and driving advertising traffic, organised crime rings can use spam to glean personal information. The Business Software Alliance (BSA) warned that people should "stay alert". "Many online consumers don't consider the true motives of spammers," said Mike Newton, a spokesperson for the BSA which commissioned the survey.

"By selling software that appears to be legitimate in genuine looking packaging or through sophisticated websites, spammers are hiding spyware without consumers' knowledge. "Once the software is installed on PCs and networks, information that is given over the internet can be obtained and abused."

The results also showed that the proportion of people reading - or admitting to reading - and taking advantage of adult entertainment spam e-mails is low, at one in 10. The research, which covered 6,000 people in six countries and their attitudes towards junk e-mails, revealed that Brazilians were the most likely to read spam. A third of them read unsolicited junk e-mail and 66% buy goods or services after receiving spam.

The French were the second most likely to buy something (48%), with 44% of Britons taking advantage of products and services. This was despite 38% of people in all countries being worried about their net security because of the amount of spam they get. More than a third of respondents said they were concerned that spam e-mails contained viruses or programs that attempted to collect personal information. "Both industry and the media have helped to raise awareness of the issues that surround illegitimate e-mail, helping to reduce the potential financial damage and nuisance from phishing attacks and spoof websites," said William Plante, director of corporate security and fraud protection at security firm Symantec. "At the same time, consumers need to continue exercising caution and protect themselves from harm with a mixture of spam filters, spyware detection software and sound judgement."