Dasharo MSI Board: Recent Firmware Updates Issues (v1.1.3 and v0.9.1 )

[BeataZdunczyk]

Dear Dasharo Community,

We've received reports through various channels regarding problems with MSI PRO Z690-A boards (v1.1.3) and Z790-P boards (v0.9.1) following the recent firmware releases.

First and foremost, we sincerely apologize to those who have experienced difficulties with the latest updates. Rest assured, we are fully committed to promptly addressing and resolving these issues.

While we haven't been able to reproduce the reported issues on our hardware
setup, as we shared with you here:#684 (comment),
we are fully dedicated to assisting you in identifying and resolving the root cause of your issues.

To better help you out, the Dasharo team kindly requests additional details about your hardware and firmware setup:

1. Way of Firmware Update

Please share with us which firmware update method did you use:

• via USB
• Firmware Update Mode with DTS (Dasharo Tools Suite) v1.2.18: https://docs.dasharo.com/guides/firmware-update/#firmware-update-mode
• DTS (Dasharo Tools Suite) v1.2.18 via iPXE
• Manual

2. Board Revision

Follow the instructions here to find your board revision.

• For example, we have revisions:
  • v1.1 for MSI PRO Z690-A WiFi DDR4: https://docs.dasharo.com/variants/msi_z690/hardware-matrix/#msi-pro-z690-a-wifi-ddr4-1
  • v2.1 for:
    • MSI PRO Z790-P DDR5: https://docs.dasharo.com/variants/msi_z790/hardware-matrix/#msi-pro-z790-p
    • MSI PRO Z690-A DDR5: https://docs.dasharo.com/variants/msi_z690/hardware-matrix/#msi-pro-z690-a-ddr5

3. Hardware setup, and any peripherals you have

List your peripherals and hardware setup including CPU, GPU, RAM, and SSD. Check our example
hardware configuration matrix here for reference: https://docs.dasharo.com/variants/msi_z690/hardware-matrix/.

4. Dasharo Setup Menu Settings

If possible, share the settings you've configured in our Dasharo Setup Menu, especially in the System Features Menu: https://docs.dasharo.com/dasharo-menu-docs/dasharo-system-features/.

Sharing this information is entirely optional, but it will significantly assist us in providing the most effective support tailored to your needs. Whether through GitHub issue: #684, e-mail [email protected], we're eager to gather insights and provide the support you need.

Your cooperation and understanding are greatly appreciated!