diff --git a/app/forms/journeys/early_years_payment/provider/start/email_address_form.rb b/app/forms/journeys/early_years_payment/provider/start/email_address_form.rb
index f29d1f59b9..89e21d5baf 100644
--- a/app/forms/journeys/early_years_payment/provider/start/email_address_form.rb
+++ b/app/forms/journeys/early_years_payment/provider/start/email_address_form.rb
@@ -13,6 +13,9 @@ def save
               )
               journey_session.save!
               ClaimMailer.early_years_payment_provider_email(answers, otp_code(email_address), email_address).deliver_now
+            else
+              journey_session.answers.assign_attributes(email_address: email_address)
+              journey_session.save!
             end
           end
 
diff --git a/app/models/journeys/early_years_payment/provider/start/slug_sequence.rb b/app/models/journeys/early_years_payment/provider/start/slug_sequence.rb
index ae1a2e7afc..518e943d34 100644
--- a/app/models/journeys/early_years_payment/provider/start/slug_sequence.rb
+++ b/app/models/journeys/early_years_payment/provider/start/slug_sequence.rb
@@ -6,6 +6,7 @@ class SlugSequence
           SLUGS = %w[
             email-address
             check-your-email
+            ineligible
           ].freeze
 
           def self.start_page_url
diff --git a/app/models/policies/early_years_payments/policy_eligibility_checker.rb b/app/models/policies/early_years_payments/policy_eligibility_checker.rb
index d1d7a09e04..cf73e2575c 100644
--- a/app/models/policies/early_years_payments/policy_eligibility_checker.rb
+++ b/app/models/policies/early_years_payments/policy_eligibility_checker.rb
@@ -16,12 +16,24 @@ def status
       end
 
       def ineligible?
-        return false if answers.is_a?(Journeys::EarlyYearsPayment::Provider::Start::SessionAnswers)
-
         ineligibility_reason.present?
       end
 
       def ineligibility_reason
+        start_ineligibility_reason || authenticated_ineligibility_reason
+      end
+
+      def start_ineligibility_reason
+        return nil unless answers.is_a?(Journeys::EarlyYearsPayment::Provider::Start::SessionAnswers)
+
+        if !EligibleEyProvider.eligible_email?(answers.email_address)
+          :email_not_on_whitelist
+        end
+      end
+
+      def authenticated_ineligibility_reason
+        return nil unless answers.is_a?(Journeys::EarlyYearsPayment::Provider::Authenticated::SessionAnswers)
+
         if answers.nursery_urn.to_s == "none_of_the_above"
           :nursery_is_not_listed
         elsif answers.child_facing_confirmation_given == false
diff --git a/app/views/early_years_payment/provider/start/claims/_ineligibility_email_not_on_whitelist.html.erb b/app/views/early_years_payment/provider/start/claims/_ineligibility_email_not_on_whitelist.html.erb
new file mode 100644
index 0000000000..9266bab88d
--- /dev/null
+++ b/app/views/early_years_payment/provider/start/claims/_ineligibility_email_not_on_whitelist.html.erb
@@ -0,0 +1,14 @@
+<% content_for(:page_title, page_title("You do not have access to this service", journey: current_journey_routing_name)) %>
+<% @backlink_path = claim_path(current_journey_routing_name, "email-address") %>
+
+<div class="govuk-grid-row">
+  <div class="govuk-grid-column-two-thirds">
+    <h1 class="govuk-heading-l">You do not have access to this service</h1>
+    <p class="govuk-body">
+      This email address does not have access to this service. Check the email address you entered and try again.
+    </p>
+    <p class="govuk-body">
+      To request access, contact us at <%= govuk_mail_to t("early_years_payment_provider_start.feedback_email") %>.
+    </p>
+  </div>
+</div>
diff --git a/app/views/early_years_payment/provider/start/claims/ineligible.html.erb b/app/views/early_years_payment/provider/start/claims/ineligible.html.erb
new file mode 100644
index 0000000000..b499137cfb
--- /dev/null
+++ b/app/views/early_years_payment/provider/start/claims/ineligible.html.erb
@@ -0,0 +1,2 @@
+<% ineligibility_reason = Journeys::EarlyYearsPayment::Provider::Start::EligibilityChecker.new(journey_session:).ineligibility_reason %>
+<%= render "ineligibility_#{ineligibility_reason}" %>
diff --git a/spec/features/early_years_payment/provider/start/ineligible_email_spec.rb b/spec/features/early_years_payment/provider/start/ineligible_email_spec.rb
new file mode 100644
index 0000000000..c75e016d8a
--- /dev/null
+++ b/spec/features/early_years_payment/provider/start/ineligible_email_spec.rb
@@ -0,0 +1,41 @@
+require "rails_helper"
+
+RSpec.feature "Early years payment provider" do
+  let(:journey_session) { Journeys::EarlyYearsPayment::Provider::Start::Session.last }
+
+  scenario "entering an email address which is not on the whitelist" do
+    when_early_years_payment_provider_start_journey_configuration_exists
+    when_eligible_ey_provider_exists
+
+    visit landing_page_path(Journeys::EarlyYearsPayment::Provider::Start::ROUTING_NAME)
+    click_link "Start now"
+
+    expect(page.title).to have_text("Enter your email address")
+    expect(page).to have_content("Enter your email address")
+    fill_in "Email address", with: "someoneelse@example.com"
+    click_on "Submit"
+
+    expect(page.title).to have_text("You do not have access to this service")
+    expect(page).to have_content("You do not have access to this service")
+    expect(page).to have_content("This email address does not have access to this service. Check the email address you entered and try again.")
+    expect(page).not_to have_css ".govuk-notification-banner--success"
+  end
+
+  scenario "entering an email address which is not valid" do
+    when_early_years_payment_provider_start_journey_configuration_exists
+    when_eligible_ey_provider_exists
+
+    visit landing_page_path(Journeys::EarlyYearsPayment::Provider::Start::ROUTING_NAME)
+    click_link "Start now"
+
+    expect(page.title).to have_text("Enter your email address")
+    expect(page).to have_content("Enter your email address")
+    fill_in "Email address", with: "invalidemailaddress"
+    click_on "Submit"
+
+    expect(page.title).to have_text("You do not have access to this service")
+    expect(page).to have_content("You do not have access to this service")
+    expect(page).to have_content("This email address does not have access to this service. Check the email address you entered and try again.")
+    expect(page).not_to have_css ".govuk-notification-banner--success"
+  end
+end