diff --git a/app/helpers/admin/claims_helper.rb b/app/helpers/admin/claims_helper.rb
index b43f9fbaec..8343a4f287 100644
--- a/app/helpers/admin/claims_helper.rb
+++ b/app/helpers/admin/claims_helper.rb
@@ -116,7 +116,10 @@ def claim_route(claim)
     def identity_confirmation_task_claim_verifier_match_status_tag(claim)
       task = claim.tasks.detect { |t| t.name == "identity_confirmation" }
 
-      if task.nil?
+      if claim.policy == Policies::EarlyYearsPayments && !claim.eligibility.practitioner_journey_completed?
+        status = "Incomplete"
+        status_colour = "grey"
+      elsif task.nil?
         status = "Unverified"
         status_colour = "grey"
       elsif task.passed?
diff --git a/spec/factories/claims.rb b/spec/factories/claims.rb
index ad6b25c8bf..ad5c758648 100644
--- a/spec/factories/claims.rb
+++ b/spec/factories/claims.rb
@@ -330,6 +330,10 @@
       end
     end
 
+    trait :awaiting_practitioner do
+      submitted_at { nil }
+    end
+
     trait :with_dqt_teacher_status do
       dqt_teacher_status do
         {
diff --git a/spec/helpers/admin/claims_helper_spec.rb b/spec/helpers/admin/claims_helper_spec.rb
index a37a92d689..2babca4a55 100644
--- a/spec/helpers/admin/claims_helper_spec.rb
+++ b/spec/helpers/admin/claims_helper_spec.rb
@@ -173,7 +173,9 @@
   end
 
   describe "#identity_confirmation_task_claim_verifier_match_status_tag" do
-    subject(:identity_confirmation_task_claim_verifier_match_status_tag) { helper.identity_confirmation_task_claim_verifier_match_status_tag(claim) }
+    subject(:identity_confirmation_task_claim_verifier_match_status_tag) do
+      helper.identity_confirmation_task_claim_verifier_match_status_tag(claim)
+    end
 
     let(:claim) do
       build(
@@ -182,6 +184,21 @@
       )
     end
 
+    context "EY specific and practitioner yet to complete their half" do
+      let(:claim) do
+        build(
+          :claim,
+          :awaiting_practitioner,
+          policy: Policies::EarlyYearsPayments
+        )
+      end
+
+      it "return incomplete grey tag" do
+        expect(subject).to match("Incomplete")
+        expect(subject).to match("grey")
+      end
+    end
+
     context "without task" do
       let(:claim_tasks) { [] }