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<!DOCTYPE html>
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<title>Holistic Enterprise Accessibility Review Technique (HEART) | CivicActions Accessibility</title>
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Holistic Enterprise Accessibility Review Technique (HEART)
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<h1>Holistic Enterprise Accessibility Review Technique (HEART)</h1>
<p class="lead">Ensuring Government Digital Services Accessibility</p>
<!-- content -->
<p><img src="/assets/img/heart.png" width="80%" height="80%" alt="Image with the 5 phases of the HEART process" /></p>
<h2 id="about">About</h2>
<p>To build a holistic delivery system that ensures government digital services are accessible to everyone.</p>
<ul>
<li><a href="https://docs.google.com/presentation/d/1XsAo75ZMp3XTZw0y9ItDN_Vw1somMPYERufp0ghHgiE/edit?usp=sharing">Deck</a></li>
<li><a href="https://docs.google.com/document/d/1rZxWteDvRIJDuc0AN381oDlZhtyZQQZzm5GD3RXbKmY/edit#">Document</a></li>
</ul>
<h2 id="challenge">Challenge</h2>
<p>.gov websites are not accessible</p>
<h2 id="problem">Problem</h2>
<ul>
<li>Dated policies/practices</li>
<li>Not baked into procurement</li>
<li>Legacy technology/tools</li>
<li>Limited accessibility proficiency</li>
<li>No culture of accessibility</li>
</ul>
<h2 id="solution">Solution</h2>
<ul>
<li>Ensure policies follow best practices</li>
<li>Embrace accessible procurement</li>
<li>Use inclusive tools and frameworks</li>
<li>Invest in staffing/training</li>
<li>Build a network of champions</li>
</ul>
<h2 id="our-process">Our Process</h2>
<h3 id="stakeholders">Stakeholders</h3>
<p>All members of a team play a role in accessibility. Executives, procurement officers, developers, product/project managers, operations, design teams and content authors all need to be engaged.</p>
<h3 id="holistic">Holistic</h3>
<p>HEART addresses the following organization issues: policy, procurement, technical, resourcing and culture. We provide concrete improvements to internal processes and leave teams with artifacts that will make implementing accessibility easier.</p>
<h2 id="phases">Phases</h2>
<ul>
<li>Scan</li>
<li>Discover</li>
<li>Review</li>
<li>Recommend</li>
<li>Implement</li>
</ul>
<h3 id="scan">Scan</h3>
<ul>
<li>Conduct organization-wide accessibility scans</li>
<li>Implement initial review to identify accessibility barriers</li>
<li>Identify accessibility tools and common digital frameworks</li>
<li>Provide raw data from the scans for further analysis</li>
<li>Aggregate accessibility findings and related observations</li>
</ul>
<h3 id="discover">Discover</h3>
<ul>
<li>Interview digital teams to understand stakeholders' processes</li>
<li>Identify common experiences and challenges</li>
<li>Aggregate additional accessibility resources</li>
<li>Highlight strengths and weaknesses of the team</li>
</ul>
<h3 id="review">Review</h3>
<h4 id="policy">Policy</h4>
<ul>
<li>Examine organizational policy and procedures</li>
<li>Document accessibility work for Diversity, Equity & Inclusion</li>
<li>Ensure clear responsibilities in existing policies</li>
<li>Compare findings with global best practices</li>
<li>Engage digital stakeholders in reviewing recommendations</li>
</ul>
<h4 id="technology">Technology</h4>
<ul>
<li>Identify available accessibility software to digital team</li>
<li>Review accessibility in continuous integration processes</li>
<li>Check for organization-wide accessibility monitoring tools</li>
<li>Improve authoring tools to support content creators</li>
<li>Engage designers and developers in the findings</li>
</ul>
<h3 id="recommend">Recommend</h3>
<ul>
<li>Aggregate findings into a comprehensive report
<ul>
<li>create tailored recommendations based on findings</li>
<li>list improvements in policies and technology based on reviews</li>
</ul>
</li>
<li>Highlight ways to promote accessibility throughout the organization
<ul>
<li>provide concrete ways to build accessibility into the culture</li>
<li>suggest appropriate training options for key staff</li>
</ul>
</li>
</ul>
<h3 id="implement">Implement</h3>
<ul>
<li>Strategize: define next steps in your accessibility journey</li>
<li>Train: build accessibility confidence within your team</li>
<li>Coach: support all digital roles to incorporate accessibility</li>
<li>Deploy: establish an evergreen approaches to remove barriers</li>
<li>Monitor: ensure your organization continues to improve</li>
</ul>
<h2 id="learn-more">Learn More</h2>
<ul>
<li>Contact: CivicActions Accessibility Team, accessibility-qa.civicactions.com</li>
</ul>
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