[Sharepoint] Can't config the connect app after installed it - BC-64888

[cjacobop]

Hi Team,

McKinsey is trying to set up the BC Video Connect to Sharepoint.
After they installed it, they were able to add it and it appeared
in their site connection.
However after the app was added, and they clicked on the Brightcove Video Connector item in the Site Contents List, they got the error message as shown below.

Would you help me point out what mistakes they might make?
I have attached their worksheet.
They mentioned that the app has no component, and they believe that they are using Sharepoint online and our connector doesn’t support their Sharepoint.

Customer: McKinsey & Company
Support Package: Platinum Support
Sharepoint: SR|16.0.0.24824

Please let me know if you need any additional info.

Many Thanks!

[cjacobop]

BrightcoveConnectforSharePointSupportWorksheet.docx

[Oceanswave]

This isn't a SharePoint connector related issue, but rather an issue with the SharePoint Online configuration with apps.

Please follow the instructions in the error message https://aka.ms/redirectUriMismatchError to learn more to how to fix this.

[cjacobop]

thanks Sean !

[cjacobop]

have provided the MS doc, but they seemed to have an issue after Installing the App, its not showing the details with the App ID.

Customer says:

This app doesn’t seem to be registered in Azure. I just got the App ID from the SharePoint App Store. The package you are referring to might be different from what I have installed in our environment. The App ID that I entered in the screenshot below is not searchable in Azure Entra ID. Please advise us

[Oceanswave]

Hey Carlos,

I'm not sure what the customer is attempting to do, but there isn't an Azure integration with the app nor any EntraID integration, This is a SharePoint app, after adding the app to the app catalog and adding it to a site, it shows up in their SharePoint environment.

[cjacobop]

Support had another call with the customer, and we solved the redirect issue part.
When we added the VC account info to the app, we encountered the issue that the account info didn’t show up even we saved the account.

But after the call, the customer somehow managed the issue, but now the below error message comes when trying to upload a video :

“ An error has occurred while creating the Brightcove Video: An error occurred while attempting to contact the Brightcove Proxy. Please ensure the proxy is operational. Error: Unable to obtain access token”

“An error occurred while attempting to contact the Brightcove Proxy. Please ensure the proxy is operational. Error: Unable to obtain access token”

Can you please tell us how I can resolve this error? FYI, while adding the account, I did provide the account id , Client id and Client secret and left the Proxy url empty.

Account Info that used for the connector:
Account ID: 6148232731001
Player: oXY5l9XbL
Client ID: 164a7f83-3bde-42bb-bae8-45a3b7633a06

[Oceanswave]

Hi Carlos,

For the first issue, it's due to the user not having the correct permissions set for the user. Ensure that the correct groups are set in configuration and the user is added to the indicated group.

For the second,a proxy has not been a required part of the SharePoint connector for quite some time and indicates that there is an incorrect value set as the proxy url in configuration.

Leave this value blank:

The proxy url is only for scenarios where users are unable to contact the Brightcove API directly due to internal IT/IS security policy.

See this for installation instructions:
https://integrations.support.brightcove.com/sharepoint/getting-started-brightcove-video-connect-sharepoint.html

[cjacobop]

thanks Sean

[cjacobop]

For the second issue, the customer told me that they left the proxy URL blank.
Can you please let me know where I can check their settings?
Should it be “Account Management”?

[Oceanswave]

Yes, that is correct.

And then "Connector Settings"

If the proxy url is left blank, but the user is getting the proxy message, it indicates that a connection to brightcovehttps://cms.api.brightcove.com/ could not be established or the supplied API credentials are incorrect.

[cjacobop]

this is the API credential info they are using and I believe it’s not missing anything.
Client ID: 164a7f83-3bde-42bb-bae8-45a3b7633a06
Player: https://jsp.brightcove.com/players/player-editor?accountId=6148232731001&playerId=oXY5l9XbL

This is their reply

[cjacobop]

This is the error the customer is getting. Could you advise?

[Oceanswave]

That message occurs when the Brightcove Client Id has been improperly entered or is no longer valid.

{
"error": "invalid_client",
"error_description": "The "client_id" parameter is missing, does not name a client registration that is applicable for the requested call, or is not properly authenticated."
}

Please check that a Brightcove Client Id and Secret, as created in Brightcove Studio -> Admin -> API Authentication is correct as entered in to the Account created in Account Management in the connector

and that an appropriate level of permissions as to the intent of the connector's functionality has been set on that API Authentication in Brightcove Studio.

[cjacobop]

regarding the client ID, we already confirmed that it is correct.

The customer is using this credential and I do not believe it is invalid as you verified before.
If they are using this client ID, and what possibility that they got this error?

{
"error": "invalid_client",
"error_description": "The "client_id" parameter is missing, does not name a client registration that is applicable for the requested call, or is not properly authenticated."
}

[Oceanswave]

I can repo this 100% if the Client ID or Client Secret is incorrect or doesn't have the correct permissions.

This message comes from the Brightcove API, so you can contact Brightcove engineering to perform additional tracing to determine what is invalid here.

[cjacobop]

@Oceanswave - just had a call with the customer and the client credential issue is now resolved.
But when they grabbed the code from SharePoint, they were not able to play the video due to domain restrictions.
They whitelisted the domain https://mckinseyandcompany.sharepoint.com/ to their player (https://players.brightcove.net/6148232731001/default_default/config.json).
Is this expected behavior? Or do they miss some settings in their Sharepoint account?
I’m sending an email with the screen recording of the issue.

[cjacobop]

oh sorry you won't be able to see it, would it help? and how can i share a video with 50mb size?

[Oceanswave]

Good to hear.

Yes if they enabled SharePoint domain whitelisting and the request to Brightcove showed blocked then yes they would need to whitelist it.

https://support.microsoft.com/en-us/office/allow-or-restrict-the-ability-to-embed-content-on-sharepoint-pages-e7baf83f-09d0-4bd1-9058-4aa483ee137b

[cjacobop]

thanks for the quick response!

[cjacobop]

So even the customer whitelists their SharePoint domain in the player, they need to whitelist in their sharepoint setting?

[Oceanswave]

Yep, if they've enabled domain whitelisting.

[cjacobop]

They confirmed that they had whitelisted it in Sharepoint as well. Could we schedule a call to helo the client trouble shoot this ?

[Oceanswave]

Please follow the directions to whitelist the SharePoint domain using the Brightcove Studio Players module.

https://studio.support.brightcove.com/players/properties/configuring-player-content-restrictions.html