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Rock Shows More Opens then SendGrid #2

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rutledgek opened this issue Dec 31, 2019 · 1 comment
Open

Rock Shows More Opens then SendGrid #2

rutledgek opened this issue Dec 31, 2019 · 1 comment
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@arranf

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@rutledgek
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We are running into an issue where Rock is consistently showing more opening interactions than Sendgrid(2-3x more). I've investigated potential issues to see if it was an issue with multiple people with the same email address, a person with multiple person aliases, etc. I have not been able to figure out the problem. Have you noticed this? Do you have any suggestions?

Rock: Rock McKinley 8.9
SendGrid Transport Plugin: 7.0
@arranf
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arranf commented Jan 2, 2020

@rutledgek Thanks for opening this issue, I'm keen to resolve this.

@arranf arranf self-assigned this Jan 2, 2020
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@arranf @rutledgek