init.sh

VERSION="6.0.6" # OTRS

echo "apt-get update..."
sudo apt-get update
echo "apt-get install..."
sudo apt-get install -y build-essential apache2 perl libapache2-mod-perl2 \
postgresql libdigest-perl libdigest-md5-file-perl libarchive-zip-perl \
libcrypt-eksblowfish-perl libdbi-perl libdbd-pg-perl libjson-xs-perl \
libnet-dns-perl libtemplate-perl libtext-csv-xs-perl libxml-parser-perl \
libyaml-libyaml-perl

sudo apt-get install -y libdatetime-perl
sudo apt-get install -y libdbd-mysql-perl
sudo apt-get install -y libnet-ldap-perl
sudo apt-get install -y libxml-libxml-perl

if [ ! -d "otrs-$VERSION" ]; then

echo "Download otrs..."
wget –q "http://ftp.otrs.org/pub/otrs/otrs-$VERSION.tar.bz2" > /dev/null
echo "extract otrs..."
tar xjf otrs-$VERSION.tar.bz2 > /dev/null
sudo mv otrs-$VERSION /opt/otrs

fi

echo "Add otrs user..."
sudo useradd -d /opt/otrs/ -c 'OTRS user' otrs
sudo usermod -G www-data otrs

cd /opt/otrs/

cp Kernel/Config.pm.dist Kernel/Config.pm
sudo chown otrs:www-data /opt/otrs/Kernel/Config.pm
sudo chmod 770 /opt/otrs/Kernel/Config.pm

cp Kernel/Config/GenericAgent.pm.dist Kernel/Config/GenericAgent.pm

echo "Check perl dependencies"
sudo perl /opt/otrs/bin/otrs.CheckModules.pl
sudo perl -cw /opt/otrs/bin/cgi-bin/index.pl
sudo perl -cw /opt/otrs/bin/cgi-bin/customer.pl
sudo perl -cw /opt/otrs/bin/otrs.PostMaster.pl
bin/otrs.SetPermissions.pl --web-group=www-data
sudo cp /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/conf-enabled/otrs.conf
sudo service apache2 restart


echo "Creating empty database..."
sudo su - postgres <<POSTGRES
echo "create user otrs password 'otrspassword';alter user otrs createdb;CREATE DATABASE otrs owner otrs;" | psql
POSTGRES