Site Editor doesn't have any help icon/Help Center area

[correliebre]

Quick summary

We recently tested changing themes on a site, and in that process, where we needed support the most was while we were in the Editor. There is currently no way to access support while in the Editor.

Steps to reproduce

Open the Editor in any site with a block-based theme, you will see there are no help icons anywhere.

What you expected to happen

We'd expect to have access to some type of support.

What actually happened

We had no way to contact support.

Impact

All

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

Both Simple and Atomic

Logs or notes

No response

[arcangelini]

This is a tough one at first glance. There is no admin bar or section that seems like it fits in and it doesn't seem like this section offers any extensible area to inject into easily. One option I do see is registering the Help Center in the command menu. Would that be a viable option?

[correliebre]

I think the ideal scenario, would be having it right there, something like the example below. Especially, since while being in the Site Editor is where we've had the most support questions, so we'd want the Help Center to be easy to access.

[mrfoxtalbot]

I agree that dealing with the Site Editor can be challenging and it wold be beneficial to provide inline support there.

Pinging teams @DustyReagan. @okmttdhr and @fushar for awareness as they have been working on the Toolbar.

Could we assess the difficulty of implementing the help center in the Site Editor like this? Thank you!

[okmttdhr]

This is a tough one at first glance. There is no admin bar or section that seems like it fits in and it doesn't seem like this section offers any extensible area to inject into easily. One option I do see is registering the Help Center in the command menu. Would that be a viable option?

This approach sounds feasible since Gutenberg supports the extensibility of the command palette. It should not be a very time-consuming task.

I think the ideal scenario, would be having it right there, something like the example below. Especially, since while being in the Site Editor is where we've had the most support questions, so we'd want the Help Center to be easy to access.

Adding the icon next to the search icon also seems doable but it often can be fragile. We should ensure that Gutenberg supports adding items there or consider contributing back to Core for this extensibility. This approach may take more time due to the review process from Core.

[mrfoxtalbot]

contributing back to Core for this extensibility

I think this is key. We sometimes get stuck by things that ned to be fixed in core and would thus benefit all WordPress users. Two examples from the top of my head:

• Site Editor: Provide Context and Direct Links to Fix Empty Templates WordPress/gutenberg#64027
• Gutenberg Plugin: Replace menu item with links in the plugins.php byline WordPress/gutenberg#59680

[eurello]

@mrfoxtalbot I disagree, I think this is high priority and if there's a feasible way to be available for our customers in a location where they are frequently confused (even if it's not the ideal solution), we should do that as quickly as possible. That might be what you're saying here, too, just making sure.

[annezazu]

I think this is key. We sometimes get stuck by things that ned to be fixed in core and would thus benefit all WordPress users. Two examples from the top of my head:

Just a note that I am subscribed to this issue now after stumbling on it and would be curious what blockers there are in Core to solve this problem specifically as well as whether folks from DotCom can contribute back to help.

[obenland]

@escapemanuele Could Vertex pick this one up? It's one of the few remaining big picture items on the Support Flows work

[fushar]

There is currently no way to access support while in the Editor.

To be fair, I don't think that's fully accurate. Once you are in the edit mode, where you spend most of your time in the Editor, there is this Help Center icon at the top-right corner, which opens the Help Center:

[arthur791004]

Proposing #93362 to display the Help Center icon on the view mode of the site editor. What do you think?

help-center-on-editor-sidebar.mov

[arcangelini]

This has been fixed.

Thank you @arthur791004