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My Jetpack / Manage: upsell banner is displayed even for sites connected to an agency #40226

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jeherve opened this issue Nov 18, 2024 · 2 comments · May be fixed by #40251
Open

My Jetpack / Manage: upsell banner is displayed even for sites connected to an agency #40226

jeherve opened this issue Nov 18, 2024 · 2 comments · May be fixed by #40251
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[Feature] Manage [Package] My Jetpack [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] Normal [Status] In Progress Triaged [Type] Bug When a feature is broken and / or not performing as intended

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@jeherve
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jeherve commented Nov 18, 2024

Impacted plugin

Jetpack

Quick summary

This banner (displayed in My Jetpack) should not be displayed when a site is connected to an agency:

Image

Steps to reproduce

  1. Start with a WordPress.com account set up as an agency partner
  2. Connect your test site to your WordPress.com account
  3. Go to Jetpack > My Jetpack and scroll to the bottom of the page.

-> You'll see the banner above ; you shouldn't see that.

A clear and concise description of what you expected to happen.

No response

What actually happened

No response

Impact

Some (< 50%)

Available workarounds?

There is no user impact

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

Self-hosted

Logs or notes

Internal reference: p1HpG7-uVU-p2

@jeherve jeherve added [Feature] Manage [Package] My Jetpack [Pri] Normal [Type] Bug When a feature is broken and / or not performing as intended Triaged labels Nov 18, 2024
@jeherve jeherve moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Nov 18, 2024
@github-actions github-actions bot added the [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ label Nov 18, 2024
@jeherve
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jeherve commented Nov 19, 2024

Upon looking a bit more, I see that we recently updated the banner in #37248. It previously displayed different CTAs when you were registered as an agency:

Image

@jeffgolenski @elliottprogrammer Should we bring this back, or completely hide the banner instead?

@keoshi
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keoshi commented Nov 19, 2024

@jeherve My two cents is that the banner can be removed because:

  • Chances are agencies already know where they're supposed to manage sites. For A4A that's agencies.automattic.com, for Jetpack it's cloud.jetpack.com.
  • As highlighted by Ryan, agencies don't want their customers to see this banner and be confused about the verbiage or the actions.

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Labels
[Feature] Manage [Package] My Jetpack [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] Normal [Status] In Progress Triaged [Type] Bug When a feature is broken and / or not performing as intended
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