Not Registered with a company

[fitsou]

Hello,
I have a Tyco Alarm setup in my house.
It was installed by a friend who is retired from the business and I don't know if it registered in the Connect.tycomonitor.com.
I have the app from the apple store and it work remote perfectly, but when I follow the instructions here and restart the HA I get the following issues:

This error originated from a custom integration.

Logger: root
Source: custom_components/visonicalarm/init.py:101
integration: visonicalarm (documentation)
First occurred: 12:08:20 (3 occurrences)
Last logged: 12:08:20

400 Client Error: Bad Request for url: https://connect.tycomonitor.com/rest_api/10.0/panel/login
{"error":10001,"error_message":"Bad Request Params","error_reason_code":"BadRequestParams","extras":[{"key":"panel_serial","value":"incorrect"}]}`

This error originated from a custom integration.

Logger: custom_components.visonicalarm
Source: custom_components/visonicalarm/init.py:104
integration: visonicalarm (documentation)
First occurred: 12:08:20 (1 occurrences)
Last logged: 12:08:20

Connection failed: 'NoneType' object is not subscriptable

Logger: homeassistant.setup
Source: setup.py:271
First occurred: 12:08:20 (1 occurrences)
Last logged: 12:08:20

Setup failed for custom integration 'visonicalarm': Integration failed to initialize.

Is there a way to fix/bypass it?

[fitsou]

@And3rsL Hello,
Did by any chance had the time to look at this?

[And3rsL]

Seems that the username or password is incorrect, can you doublecheck it?

[fitsou]

Thank you for taking the time to reply, I appreciate it.
I'm pretty sure that the credentials are correct, but I will double check it and I'll bother you again if it doesn't work.
thanks again.

[fitsou]

I finally fix it! thank you.
But it only work on Disarm and Away, the Stay (I guess the home icon) is not working