Video of remote user showing black screen on Local user's end

[Saket7042]

Hi, I've integrated Agora Flutter RTC package for Live streaming feature.

agora_rtc_engine: ^6.2.2
Android version 12
Device Samsung M32 5G

I'm followed the original doc mentioned here

I'm attaching Agora SDK logs here, please help

agora-iris.log
agoraapi.log
agorasdk.log

[littleGnAl]

Can you check our API example for reference?
https://github.com/AgoraIO-Extensions/Agora-Flutter-SDK/blob/main/example/lib/examples/basic/join_channel_video/join_channel_video.dart

[Saket7042]

HI @littleGnAl

Its working after I've changed my enabling and disabling video/audio logic, Previously I use disableLocalVideo/disableLocalAudio or enableLocalVideo/enableLocalAudio to disable/enable but after I've removed this and using enableVideo/enableAudio and disableVideo/disableAudio then its working again, could you please check and explain why this was happening as in documentation its not clear whether by calling enableVideo/enableAudio method enable video/audio for all users or vice/versa for disabling, Thanks

[littleGnAl]

For short, disableVideo/Audio will disable the local and remote users's stream.

Base on your log in agora-iris.log

[2023-10-19 23:50:34.588] [5835] [info] [iris_rtc_engine_impl.cc:96] api name RtcEngine_disableVideo params {}
[2023-10-19 23:50:34.591] [5835] [info] [iris_rtc_engine_impl.cc:112] api name RtcEngine_disableVideo ret 0 result {"result":0}
[2023-10-19 23:50:34.595] [5835] [info] [iris_rtc_engine_impl.cc:96] api name RtcEngine_disableAudio params {}
[2023-10-19 23:50:34.598] [5835] [info] [iris_rtc_engine_impl.cc:112] api name RtcEngine_disableAudio ret 0 result {"result":0}
...
[2023-10-19 23:50:39.474] [5835] [info] [iris_rtc_engine_impl.cc:96] api name RtcEngine_enableLocalAudio params {"enabled":false}
[2023-10-19 23:50:39.476] [5835] [info] [iris_rtc_engine_impl.cc:112] api name RtcEngine_enableLocalAudio ret 0 result {"result":0}
[2023-10-19 23:50:39.504] [5835] [info] [iris_rtc_engine_impl.cc:96] api name RtcEngine_enableLocalVideo params {"enabled":false}
[2023-10-19 23:50:39.506] [5835] [info] [iris_rtc_engine_impl.cc:112] api name RtcEngine_enableLocalVideo ret 0 result {"result":0}
[2023-10-19 23:50:39.524] [5835] [info] [iris_rtc_engine_impl.cc:96] api name RtcEngine_enableLocalAudio params {"enabled":true}
[2023-10-19 23:50:39.527] [5835] [info] [iris_rtc_engine_impl.cc:112] api name RtcEngine_enableLocalAudio ret 0 result {"result":0}
[2023-10-19 23:50:39.532] [5835] [info] [iris_rtc_engine_impl.cc:96] api name RtcEngine_enableLocalVideo params {"enabled":true}
[2023-10-19 23:50:39.533] [5835] [info] [iris_rtc_engine_impl.cc:112] api name RtcEngine_enableLocalVideo ret 0 result {"result":0}

You first called disableVideo, which disable the remote user stream, but doesn't enable it later, so it can't show the video of the remote user.

[Saket7042]

@littleGnAl I have found out the issue, thanks to you it is now resolved. I'm facing another issue on the audience device as Audio and video of broadcasters are not showing but at the same time If I check any other broadcaster on different device then I can hear the audio and video is visible too. Please help as in documentation it's unclear how we can subscribe to other's audio/video on Audience device.

[littleGnAl]

@Saket7042
Can you please raise a new issue for your new issue?

[Saket7042]

Sure, Thanks

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